Asia Whitsett
Trenton,NJ
Summary
Results-oriented professional with expertise in data entry and customer service. Skilled in managing large datasets, ensuring data accuracy, and providing exceptional client support. Proficient in Microsoft Excel, Google Sheets, Zendesk, and CRM systems. Known for attention to detail, process optimization, and delivering high-quality support in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Care Team Agent
RowCal Nation LLC
03.2024 - Current
- Accurately inputted and maintained homeowner data in CRM systems, achieving 100% data accuracy.
- Responded to over 80 customer inquiries daily via phone and email, maintaining a 95% satisfaction rate.
- Prepared detailed reports on recurring customer concerns, streamlining resolution processes and reducing response time by 20%.
- Delivered community updates, including maintenance schedules and policy changes, enhancing customer awareness and compliance.
Virtual Registration Center Representative
RJR Communications INC
02.2023 - 08.2023
- Updated and organized client information in scheduling and CRM platforms with 98% accuracy.
- Managed 100+ calls daily, assisting with inquiries and scheduling appointments, increasing client retention by 15%.
- Collaborated with management to refine workflows, reducing errors and improving customer engagement scores by 10%.
Clerical Assistant
Adecco
11.2021 - 05.2022
- Performed high-volume data entry tasks, ensuring accurate filing and recordkeeping with a 98% accuracy rate.
- Entered, organized, and maintained data for interoffice communications, improving accessibility.
- Scanned, digitized, and archived over 2,000 physical documents into a centralized database.
- Verified data integrity through cross-referencing and correcting discrepancies, maintaining consistency.
- Used Excel and Google Sheets to create spreadsheets for tracking and reporting on administrative tasks.
- Assisted in updating and managing digital filing systems, reducing retrieval time by 20%.
Sales and Reservations Agent
U-Haul
01.2022 - 04.2022
- Managed customer information for rental reservations in CRM systems, including Salesforce, ensuring data accuracy and compliance.
- Delivered customer service to resolve billing and product issues, achieving a 95% satisfaction score.
- Processed high volumes of data daily while maintaining accuracy and compliance.
- Proactively identified customer needs to upsell services, surpassing sales targets by 18%.
Loan Signing Agent
Independent Contract
06.2022 - 01.2023
- Verified and entered client data into financial systems, ensuring compliance with state and legal requirements.
- Conducted remote notarizations with a 99% approval rating for accuracy and professionalism.
- Facilitated over 200 signings, maintaining detailed records and adhering to procedural guidelines.
Education
Bachelor of Arts -
Georgian Court University
Lakewood, NJ05.2018
Skills
- Typing Speed: [25 WPM], Microsoft Excel (Pivot Tables, VLOOKUP), Google Sheets, and database management
- CRM Tools: Zendesk, Salesforce, HubSpot, Zoho, and custom management platforms
- Software: Microsoft Office Suite, Slack, G Suite, Tableau, and scheduling software
- Data Validation, Data Cleaning, and Report Generation
Data Entry & Technical Skills:
Customer Service Skills:
- Complaint Resolution, Active Listening, Building Customer Loyalty, and Cross-Selling
- Professional Communication: Phone, Email, Chat Support (including Zendesk)
- High-volume Client Management (50–100 customers daily)
- Attention to Detail, Multitasking, Time Management, and Problem-Solving
- Team Collaboration and Leadership
Soft Skills:
Accomplishments
- Successfully handled high-volume customer data (processing 100+ records daily) with 98–100% accuracy, improving efficiency and reducing errors by 30%.
- Increased customer retention by 15% through proactive engagement and resolving issues efficiently.
- Created detailed dashboards in Google Sheets for team metrics tracking, improving reporting accuracy by 25%.
- Enhanced customer satisfaction by effectively using Zendesk to manage and resolve service inquiries.
Timeline
Care Team Agent
RowCal Nation LLC
03.2024 - Current
Virtual Registration Center Representative
RJR Communications INC
02.2023 - 08.2023
Loan Signing Agent
Independent Contract
06.2022 - 01.2023
Sales and Reservations Agent
U-Haul
01.2022 - 04.2022
Clerical Assistant
Adecco
11.2021 - 05.2022
Bachelor of Arts -
Georgian Court University
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