Detail-oriented claims analyst specializing in risk management and insurance regulations. Proven ability to negotiate settlements and conduct thorough investigations, ensuring accurate claims processing and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kemper Insurance
Birmingham, Alabama
06.2019 - Current
Evaluated insurance claims for accuracy and adherence to company policies.
Reviewed medical records and repair estimates to determine claim validity.
Conducted thorough investigations of claims through report analysis and interviews with relevant parties.
Negotiated settlements with clients to resolve claims promptly.
Collaborated with policyholders to collect essential documentation and information.
Documented all claim activities and decisions in internal systems for accurate record-keeping.
Worked collaboratively with team members across multiple departments to identify process improvement areas.
Executed special projects as directed by management, ensuring timely completion.
Education
Bachelor of Science - Insurance And Risk Management
Troy University
Troy, AL
05-2019
Associate of Science - Accounting
Snead State Community College
Boaz, AL
05-2016
High School Diploma -
Shades Valley High School
Irondale, AL
05-2014
Master of Science - Human Resources Management
Troy University
Troy, AL
03-2026
Skills
Claims analysis
Risk management
Insurance negotiation
Data interpretation
Project management
Medical terminology
Customer service and communication
Certification
Alabama Insurance License (11 states)
Timeline
Kemper Insurance
06.2019 - Current
Bachelor of Science - Insurance And Risk Management