Asia Williams
Houston,TX
Summary
Customer Service Sales Representative with great experience in customer debt resolution by improving debt relief. While building trusting relationships with customers and clients due to exceptional communication, problem-solving skills, and multitasking abilities. Proven skills in keeping accounts serviced, maintaining competitive sales numbers, and upselling techniques that enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Cube Smart
03.2024 - Current
- Receive inbound calls from customers to reserve a unit of their size while probing for the inventory they would like to store in the unit.
- Close calls out by offering additional assistance with booking through the smart rental link sent via text.
- Probing and obtaining the customer's information before proceeding with the customer service call.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Protecting the verification steps to ensure confidentiality before proceeding with account information.
- Maintained monthly meetings for quality call monitoring and evolution scores.
- Provided followed up calls to customer inquiries on availability and pricing
Certified Sales Debt Specialist
Beyond Finance
Houston, TX
07.2022 - 12.2022
- Excellent sales experience with implicating Beyond's program to assist customers' financial hardships with their debts.
- Demonstrated excellent time management and multitasking skills to efficiently manage account queues.
- Reviewed the client's financial statements and credit reports to determine eligibility.
- Handled clients' needs with the benefits of the program, and how we can accelerate their path to financial independence and freedom.
- Accomplish sales goals by utilizing consultative scripting and rebuttal sales techniques.
- Established and maintained effective rapport and trust with the clients to close the call in a timely manner.
Customer Service Representative
Freedom Solar Power
Houston, TX
04.2020 - 06.2022
- Successfully coordinated set appointments for the sales energy consultants to meet new clients for solar panel installations.
- Thoroughly addressed customers' zip code and provided timing and availability for appointments that exact week.
- Fulfilled production rates by answering inbound and outbound calls to members.
- Managed multiple calendar dates to ensure all appointments were scheduled in a timely manner.
- Disqualified customers based on credit report checks, roofing ability and to receive federal tax credits.
Education
High School Diploma -
Glenbard East
Lombard, IL06-2017
Skills
- Sales techniques
- Customer relationship management
- Market analysis
- Time management
- Data entry
- Sales reporting
- Appointment scheduling
- Product knowledge
- Multitasking
- Relationship selling
- Sales training
- Sales strategy
- Customer service
- Call handling
- Conflict resolution
- Follow-up processes
- Negotiation skills
- Problem solving
- Salesforce CRM
Timeline
Customer Service Sales Representative
Cube Smart
03.2024 - Current
Certified Sales Debt Specialist
Beyond Finance
07.2022 - 12.2022
Customer Service Representative
Freedom Solar Power
04.2020 - 06.2022
High School Diploma -
Glenbard East
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