Asia Williams
Summary
Versatile business support and account management professional with 5+ years of experience driving revenue growth, improving customer retention, and optimizing sales processes. Skilled in customer relationship management (CRM), sales forecasting, contract negotiation, and data analysis using Salesforce CRM and advanced Excel. Proven track record of managing 130+ business accounts, generating multimillion‑dollar revenues, and enhancing operational efficiency through cross‑functional collaboration and process improvements. Adept at mentoring teams, leading training initiatives, and delivering exceptional client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ownership Loyalty Advisor,
Tesla
Fremont, California
12.2023 - Current
- Managed 150-200 customer accounts, maintaining engagement through calls, texts, and emails with Tesla CRM.
- Converted lease-end customers into new leases or purchases successfully.
- Exceeded team average close rate, achieving top sales per hour rankings consistently.
- Collaborated with delivery, retail, and finance teams to ensure seamless deal closures.
- Achieved a 57% lead conversion rate, surpassing the team average by 10%.
- Ranked in top 15% for lead conversion and top 5% for low customer escalations.
- Trained and onboarded new team members to boost team performance.
SMB Account Executive
Apple
San Francisco, California
08.2021 - 02.2023
- Managed a portfolio of 130+ business accounts and generated over $3M annually by achieving 80% of quarterly sales quotas, closing deals worth more than $2M each year, and boosting pipeline growth by 30% through strategic account planning.
- Built and cultivated long-term partnerships by adding 40 new clients and increasing portfolio spending by 25%, collaborating effectively with cross-functional teams including engineering, marketing, and legal.
- Delivered exceptional customer experience by maintaining client satisfaction ratings above 95% and providing comprehensive after-sales support, while mentoring junior team members and developing training materials that reduced onboarding time by 20%.
- Consistently ranked in the top 1% of performers, presented to C-suite executives, and expertly negotiated agreements while maintaining accurate CRM records.
Business Support Analyst
Apple
San Francisco, California
02.2020 - 08.2021
- Leveraged data analytics to generate insights into customer behavior, guiding strategic decisions that increased upsell rates and customer satisfaction scores by 15%.
- Optimized order fulfillment and support workflows, reducing response times by 30% while processing over 200 orders daily with a 98% accuracy rate.
- Recruited, trained, and evaluated summer interns, enhancing overall team productivity by 10%.
- Fostered cross-department collaboration with sales, finance, and logistics to ensure seamless customer experiences.
- Coordinated training for more than 50 client organizations during successful new product launches, strengthening relationships with business customers.
Education
Bachelor of Science - Business Administration And Marketing
San Francisco State University
San Francisco, CA05-2023
Skills
- Customer relationship management
- Account management
- Data analysis
- Sales forecasting
- Contract negotiation
- Process improvement
- Cross-functional collaboration
- Training and onboarding
- Advanced Microsoft Office
Certification
- Essentials of Project Management – Louisiana State University (LSU) Online & Continuing Education (In Progress)
July 2025 – December 2025
Timeline
Ownership Loyalty Advisor,
Tesla
12.2023 - Current
SMB Account Executive
Apple
08.2021 - 02.2023
Business Support Analyst
Apple
02.2020 - 08.2021
Bachelor of Science - Business Administration And Marketing
San Francisco State University