Summary
Overview
Work History
Education
Skills
Timeline
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Asiaa Williams

Loves Park,IL

Summary

PROFILE Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Motivated professional with 8+ years of Customer Service experience ready to launch a career within your company. Fast learner and committed to continuous, self-directed learning. I am an independent and quick thinking team player seeking a role that offers increased responsibility. I am excited to bring talent to a team offering opportunities for growth and advancement.

Overview

7
7
years of professional experience

Work History

Manager

Chick-fil-A
Machesney Park, IL
12.2021 - Current
  • Accomplish multiple tasks within established timeframes.
  • Onboard new employees with training and new hire documentation.
  • Cross-train existing employees to maximize team agility and performance.
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Evaluate employees' strengths and assigned tasks based upon experience and training.
  • Review inventory to eliminate unnecessary expenses and provide optimal stock levels when placing daily truck orders.
  • Kept detailed records of daily progress to identify and correct areas needing improvement

Customer Advocate

Blue Cross Blue Shield
Rockford, IL
01.2019 - Current
  • Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
  • Conducting research;spends approximately 90% of scheduled time on calls according to business needs
  • Processing claims, billing and providing benefits c

Collector

State Collections
Beloit, WI
05.2018 - 03.2019
  • Utilized scripted conversation prompts to convey current account information and obtain payments
  • Evaluated, researched and resolved discrepancies
  • Maintained compliance with fair debt practices and regulatory guidelines
  • Reviewed accounts for compliance with repayment agreements
  • Used skip tracing and other techniques to locate debtors
  • Monitored accounts for compliance with established payment plans
  • Negotiated with account holders to devise repayment plans and minimize collections receivables
  • Collected on past due accounts with average 8-14 months delinquency.

Customer Service Representative

Alorica
Rockford, IL
04.2016 - 05.2018
  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Up-sells to customers as necessary

Education

Associates - Psychology

Rock Valley College

HS Diploma - undefined

Stillman Valley HS Stillman Valley

Skills

  • SKILLS Communication Skills Experienced
  • Creative Problem Solving Experienced
  • Effective Time Management Expert
  • Fast Learner Experienced
  • Attention to Detail Expert
  • Computer Proficiency Experienced
  • Managing Laborers
  • Administration and Reporting
  • Food and Beverage Management
  • Employee Coaching and Motivation
  • Managing Terminations
  • Corrective Actions

Timeline

Manager

Chick-fil-A
12.2021 - Current

Customer Advocate

Blue Cross Blue Shield
01.2019 - Current

Collector

State Collections
05.2018 - 03.2019

Customer Service Representative

Alorica
04.2016 - 05.2018

Associates - Psychology

Rock Valley College

HS Diploma - undefined

Stillman Valley HS Stillman Valley

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Asiaa Williams