ASIA ARNOLD
Lithia Springs,Georgia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
D4C Dental Brands
05.2022 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers and customers through regular communication and assistance.
Administrative Assistant/Receptionist
Psychcicle, LLC
01.2022 - 05.2022
- Coordinated lead weekly meetings
- Transmit information or documents to patients, using computer or facsimile machine
- Assist in accounts payable by invoicing for all patients on a regular basis, in addition to creating, distributing and monitoring all accounts payable;
- Entered data in Microsoft Excel
- Executed record filing system to improve document organization and management.
- Invoicing, correspondence and Credit Card Authorizations as well as e-mail responses;
- Assisted in arranging and preparing documents, agendas, and presentations
- Data entry of enrollment information into online database
- Handle multiple tasks and projects in timely fashion
Patient Advocate Representative
MedRisk
09.2021 - 12.2021
- Basic clerical duties which include faxing and answering phone calls
- Published a weekly summary of recall status reports for leadership team
- Duties included answering phones, speaking with clients/participants, scheduling appointments and zoom meetings, data entry
- Uses multiple computer applications and telephone technology to process customer transactions
- Exercised strong interpersonal communication skills with customer and department personnel
Office Manager
Align Atlanta
03.2020 - 07.2020
- Performed all filing, faxing, copying, and data entry duties
- Obtained extensive knowledge of the insurance business as a whole
- Developed a filing and organizing system that resulted in less time loss trying to find correct information for different jobs
- Coordinated overall administrative activities
- Control and maintain office accounts, using accounting and billing software
- Created office documents (such as; letters, memos, reports, and etc.) for Attorney's, Insurance Companies, and Patients.
Guest Service Representative
Target
10.2016 - 07.2019
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Maintained positive guest relations and customer service
- Ensured superior customer experience by addressing customer concerns,demonstrating empathy, and resolving problems on the spot
- Assisted in administrative duties, cross-training, hiring procedures, and providing back up for other service representatives when hired and assisted as a department Lead when needed
- Prepared daily bank deposits and cash tills.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Teaching Assistant
Alabama State University
08.2015 - 05.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Worked under direction of licensed teacher in and outside of classroom.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix, AZ09.2021
Skills
- Microsoft Office programs and demonstrated ability to learn other application programs as needed
- Administrative Duties
- Schedule Coordination
- Strong interpersonal; effective written and verbal communication skills
- Analytical and problem solving/ decision making skills
- Accounts Payable and Accounts Receivable
- Calendar Management
- Customer Service
- Data Entry Documentation
- Records Management Systems
- Detailed Meeting Minutes
- Confidentiality and Data Protection
Timeline
Front Office Coordinator
D4C Dental Brands
05.2022 - Current
Administrative Assistant/Receptionist
Psychcicle, LLC
01.2022 - 05.2022
Patient Advocate Representative
MedRisk
09.2021 - 12.2021
Office Manager
Align Atlanta
03.2020 - 07.2020
Guest Service Representative
Target
10.2016 - 07.2019
Teaching Assistant
Alabama State University
08.2015 - 05.2016
Bachelor of Science - Health Care Administration
University of Phoenix
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