Summary
Overview
Work History
Education
Skills
Timeline
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Asiah Davis

San Tan Valley,AZ

Summary

Looking to join a team to help grow and also further my knowledge. Experienced in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.

Overview

2
2
years of professional experience

Work History

IT Specialist

City of Apache Junction
Apache Junction, AZ
11.2024 - Current
  • Manage over 3,000+ users.
  • Conduct scans on Palo Alto and detect any malware.
  • Configure the switch interface and terminate ports for new users or departing users to maintain security.
  • Assist with VOIP deployment across the city's users.
  • Assisting with the Windows 11 deployment for over 3,000 endpoint devices.
  • Manage the ticket system and keep a clear queue.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Create images

IT Support Specialist

Imagine Prep Superstition
Apache Junction, AZ
05.2023 - 11.2024
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for around 600 end users.
  • Created user accounts and configured settings in Active Directory.
  • Upgraded and deployed users from Windows 7 to Windows 11.
  • Maintained an inventory of all IT equipment in the organization.
  • Configured workstations, networks, servers and printers for end users.
  • Maintained good communication with colleagues to manage big projects.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Maintained up-to-date case documentation for future reference.
  • Resolving tickets on the same day.

Education

CCNA
05-2025

Some College (No Degree) - Computer Science

Chandler Gilbert Community College
Gilbert, AZ

COMPTIA A+

Google Cybersecurity Certification

COMPTIA Security+

Skills

  • Technical reporting
  • Application support
  • Application installations
  • Debugging
  • System design and deployment
  • troubleshooting
  • Linux
  • Palo Alto
  • SecureCRT
  • Technical documentation
  • System upgrades

Timeline

IT Specialist

City of Apache Junction
11.2024 - Current

IT Support Specialist

Imagine Prep Superstition
05.2023 - 11.2024

CCNA

Some College (No Degree) - Computer Science

Chandler Gilbert Community College

COMPTIA A+

Google Cybersecurity Certification

COMPTIA Security+

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Asiah Davis