ASIAH-LEI WAGNER
Laurel,De
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Roses
10.2022 - Current
- Cashier
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Followed-up with customers after purchase to ensure satisfaction.
- Consulted with customers regarding needs and addressed concerns.
Lynn Construction
10.2020 - 06.2022
- Ensured clean and efficient workspace.
Education
High School Diploma -
Laurel Senior High School
Laurel, De05-2021
Skills
- Strong Verbal Communication
- Complaint handling
- Team collaboration
- Customer support
- Stock replenishment
- Refunds and exchanges
- Guest services
- Problem resolution
- Customer complaint resolution
- Product knowledge
- Attentive Listener
- Quickly Adjusts to New Settings
- Effective Team Contributor
- Genuine drive to achieve and excel
- Willing to learn in new areas
- Ability to work in fast-paced environments
- Focused, versatile, flexible, dependable, and positive
References
- Bartley Knox, Owner of Lynn Construction, 302-236-6596
- Wendy Wisner, Manager at Roses, 302-519-7569
- Micheal LaPlant, Hardlines Manager, 302-236-6596
References
References available upon request.
Timeline
Customer Service Associate
Roses
10.2022 - Current
Lynn Construction
10.2020 - 06.2022
High School Diploma -
Laurel Senior High School
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