ASIAH MILLER
Dallas
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
People Resource Center Representative-Seasonal
H&R Block
10.2024 - Current
- Increased employee satisfaction by addressing and resolving complaints in a timely manner.
- Handled employee complaints quickly and professionally to restore employee confidence and improve employee retention.
- Enhanced company reputation by providing exceptional customer service and support.
- Maintained an up-to-date knowledge base of company policies and procedures to provide accurate guidance to employees when required.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Proficient use of Salesforce and Workday.
- Frontline to many departments including Payroll, Benefits, Tax Training Support.
- Handled confidential and sensitive information for H&R Block employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered employee telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing employee needs.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
Cashier
Raising Cane's Restaurants
04.2024 - 11.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Followed company security procedures for handling large sums of money
- Stocked shelves with merchandise when needed
- Balanced daily transactions on a computerized point-of-sale system
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Resolved customer complaints professionally in accordance with company policy
- Ensured compliance with all safety regulations within the store environment
- Issued receipts, refunds, credits or change due to customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Greeted customers entering store and responded promptly to customer needs.
Student Assistant
SMU Teaching & Learning Department
10.2022 - 08.2024
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources
- Managed office supplies inventory by ordering materials when necessary and tracking usage
- Developed and maintained accurate records of student data, including grades and attendance
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail
- Organized files in an efficient manner so that they are easily accessible when needed
- Followed school schedules and policies to promote safety and learning
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Summer Intern
Team Grind
07.2021 - 08.2021
- Recorded scholarship data into excel sorting by qualifications and deadlines
- Managed social media post for Instagram increasing following base by 23%
Education
No Degree - Real Estate
Southern Methodist University
Dallas, TXBBA - Accounting
Southern New Hampshire University
Manchester, NH06-2026
Skills
- Data Entry
- Inventory Management
- Document Management
- Office Organization
- Customer Support
- Administrative Assistance
- Record Keeping
- Payment Processing
- Customer relations
- Customer support
- Data entry proficiency
- Telephone reception
Timeline
People Resource Center Representative-Seasonal
H&R Block
10.2024 - Current
Cashier
Raising Cane's Restaurants
04.2024 - 11.2024
Student Assistant
SMU Teaching & Learning Department
10.2022 - 08.2024
Summer Intern
Team Grind
07.2021 - 08.2021
No Degree - Real Estate
Southern Methodist University
BBA - Accounting
Southern New Hampshire University