Asiah Quiroz
San Antonio,TX
Summary
Driven professional known for having exemplary communication and collaboration skills. Highly trained Health Systems Specialist providing advice and assistance to employees on clinical matters. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions.
Overview
4
4
years of professional experience
Work History
Health Service Specialist
CommuniCare Health Services
06.2021 - Current
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with regulatory issues such as compliance.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Documented patient information and care activities in electronic health record.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Insurance Agent
Pronto Insurance Company
03.2021 - 08.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Manager
Wingstop Restaurant
06.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Legacy of Educational Excellence
1400 Jackson Keller Rd06.2020
Skills
- Patient Service
- Problem Resolution
- Team Supervision
- Issue Handling
- Microsoft Office
- Complex Problem-Solving
- Answer Telephone Calls
- Scheduling Appointments
Timeline
Health Service Specialist
CommuniCare Health Services
06.2021 - Current
Insurance Agent
Pronto Insurance Company
03.2021 - 08.2021
Manager
Wingstop Restaurant
06.2019 - 04.2021
High School Diploma -
Legacy of Educational Excellence
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