Asiah Siler
Baltimore,MD
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
4
4
years of professional experience
Work History
Front End Teller
PNC Bank
07.2023 - Current
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Retail Manager Trainee
Sam's Club
06.2022 - 04.2023
- Prepared staff work schedules and assigned daily duties, Demonstrated and supported continuous improvement and growth mindset
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Manager Trainee
Howze Consulting
05.2020 - 05.2022
- Ensured consistent delivery of high-quality customer service through regular coaching sessions and performance evaluations for trainees.
- Managed and mentored team up to seven employees.
- Enhanced team performance by implementing effective training and development programs for Manager Trainees.
- Identified growth opportunities for trainee managers, facilitating skill development and career progression.
- Managed multiple projects concurrently, ensuring timely completion within scope and budget parameters.
Education
Bachelor of Science (B.S.) Applied Liberal Studies - PreNursing -
Morgan State University
Baltimore, MD12.2022
Skills
- Critical Thinking
- Team Leadership
- Project Support
- Problem solving
- Operational Efficiency
- Loyalty Building
- Scheduling
- Call Management
- Complaint Resolution
- Information Security
- Account Management
- Client Relations
- Product Education
Affiliations
- Delta Sigma Theta Sorority Member
Timeline
Front End Teller
PNC Bank
07.2023 - Current
Retail Manager Trainee
Sam's Club
06.2022 - 04.2023
Manager Trainee
Howze Consulting
05.2020 - 05.2022
Bachelor of Science (B.S.) Applied Liberal Studies - PreNursing -
Morgan State University