Asiah Smith
Fortson,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
03.2024 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Laundry Attendant
Great Wolf Lodge
11.2023 - 03.2024
- Maintained clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering positive and collaborative work atmosphere.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Host and ToGo Specialist
Bonefish Grill
06.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
Retail Sales Associate
Princess Professional Spa and Salon Services
10.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Associate, E-comm & Contact Technician
Army And Air Force Exchange Service
12.2015 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Environmental Service Technician
Dallas Medical Center
06.2017 - 06.2018
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Set up beds or other furniture in rooms.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Followed specific cleaning schedules based on patient needs.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Contributed to organization's overall reputation for cleanliness and safety, resulting in increased patient satisfaction scores and positive feedback from regulatory agencies.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
Customer Service Representative
Optum (UnitedHealthCare Medicare)
09.2016 - 06.2017
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Watertown High School
Watertown, New York06.2010
Skills
Telephone Etiquette
Data Entry
Active Listening
Critical Thinking
Sanitation Procedures Knowledge
Attention to Detail
Computer Skills
Customer Service
Payment Processing
Professional telephone demeanor
Teamwork and Collaboration
Stocking and Receiving
Timeline
Teller
Wells Fargo
03.2024 - Current
Laundry Attendant
Great Wolf Lodge
11.2023 - 03.2024
Host and ToGo Specialist
Bonefish Grill
06.2023 - 12.2023
Retail Sales Associate
Princess Professional Spa and Salon Services
10.2022 - 03.2023
Environmental Service Technician
Dallas Medical Center
06.2017 - 06.2018
Customer Service Representative
Optum (UnitedHealthCare Medicare)
09.2016 - 06.2017
Retail Associate, E-comm & Contact Technician
Army And Air Force Exchange Service
12.2015 - 08.2022
High School Diploma -
Watertown High School