Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Asiah Stanton

Montgomery,AL

Summary

I am a highly accomplished Risk Analyst with expertise in audit, banking, and fintech industries. I specialize in ensuring regulatory compliance and building strong vendor relationships. With meticulous attention to detail and unwavering accuracy, I effectively collect, organize, and analyze information. I excel in vendor due diligence, audit remediation, and project management. Proficient in Google Sheets, Excel, and Apple products, I leverage technology for operational excellence. Meeting critical deadlines, exceeding expectations, and driving process improvements are core to my work ethic. I am dedicated to mitigating risks, enhancing efficiency, and fostering meaningful partnerships for exceptional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

Insight Global, C-Spire
06.2022 - 08.2022
  • Collaborated with cross-functional teams to upgrade and optimize network infrastructure, resulting in a 40% increase in network performance, reduced downtime, and enhanced overall system reliability, ensuring seamless connectivity and improved user experience
  • Led the successful implementation of a centralized ticketing system, resulting in a 30% reduction in response time and an improved first-call resolution rate of 95% for IT support requests, significantly enhancing end-user satisfaction and productivity
  • Implemented proactive monitoring and alerting systems, reducing system downtime by 25% and enabling timely identification and resolution of potential issues, resulting in improved system availability and minimized impact on business operations
  • Developed and maintained comprehensive documentation for network configurations and security protocols, ensuring client troubleshooting and future scalability
  • Developed and implemented detailed quality control measures, reducing error rates by 15% and ensuring the accuracy of deliverables
  • Set up network profiles, security permissions and file sharing systems.
  • Used ticketing systems to manage and process support actions and requests.
  • Conducted needs assessments and provided tailored solutions, resulting in a 20% increase in client retention and repeat business
  • Identified and resolved complex technical issues, reducing system downtime by 30% and minimizing business disruptions.

Technical Support Specialist

Kelly Connect, Apple
04.2020 - 09.2020
  • Consistently achieved a customer satisfaction rating of 95% and contributed to a 10% increase in sales revenue by promptly addressing customer concerns, providing accurate technical assistance, and actively promoting Apple products and promotions
  • Streamlined processes and leveraged technical expertise to resolve complex technical problems, ensuring a seamless customer experience and high-quality support
  • Implemented client documentation and tracking systems, resulting in a 20% reduction in average resolution time for customer issues
  • Developed and maintained network configurations to optimize performance and security by 30%
  • Consistently met or exceeded customer service targets and service level agreements (SLAs), earning commendations from supervisors for maintaining a high level of customer satisfaction and resolving technical issues within defined timeframes
  • Analyzed data and conducted root cause analysis to identify systemic problems, leading to the implementation of preventive measures and reducing recurring incidents by 25%.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Game Attendant

Wind Creek Casino
04.2017 - 07.2020
  • Implemented preventive maintenance program for slot machines, resulting in 20% decrease in machine downtime and a 15% increase in overall operational efficiency
  • Identified and resolved complex technical issues on 40 slot machines per hour, demonstrating advanced troubleshooting skills and reducing average repair time by 30%
  • Developed and delivered highly technical briefings to technical and non-technical senior leaders and stakeholders, explaining complex technical concepts related to slot machine operation and maintenance
  • Actively participated in internal and external program/project management reviews, contributing insights and expertise to improve project outcomes and ensure alignment with organizational goals
  • Implemented comprehensive software update strategy for slot machines, resulting in 40% reduction in software-related malfunctions and a 25% increase in player satisfaction
  • Identified and resolved potential security vulnerabilities in slot machine systems, reducing the risk of unauthorized access and fraud
  • Implemented robust authentication protocols, encryption mechanisms, and physical security measures, resulting in a 50% decrease in security incidents
  • Developed and implemented data protection strategies and policies for slot machine systems, ensuring confidentiality and integrity of sensitive customer information.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12.2023

B.S - Finance

Auburn University At Montgomery
05.2024

High School Diploma -

Monroe County High School
Monroeville, AL
05.2013

Skills

  • Vendor Due Diligence
  • Regulatory Compliance
  • Data Collection and Analysis
  • Project Management
  • Relationship Management
  • Risk Assessment
  • Process Improvement
  • Technology Proficiency (Google Sheets, Excel, Apple products)
  • Communication Skills
  • Attention to Detail

Accomplishments

  • 4 years of experience conducting vendor due diligence and facilitated the collection of third-party vendor information, resulting in a comprehensive database of vendors. Collected information from various systems of record and databases, ensuring accuracy and completeness, and successfully managed vendor Due Diligence Questionnaires within Block's Third Party Risk Management system.
  • Developed and implemented proactive monitoring and alerting systems, reducing system downtime by 25%. Timely identification and resolution of potential issues improved system availability, minimizing impact on business operations.
  • Implemented a preventive maintenance program for slot machines, resulting in a 20% decrease in machine downtime and a 15% increase in overall operational efficiency. This led to enhanced customer satisfaction and increased revenue.

Certification

  • Security + ce, CompTIA - April 2021

Timeline

Information Technology Specialist

Insight Global, C-Spire
06.2022 - 08.2022

Technical Support Specialist

Kelly Connect, Apple
04.2020 - 09.2020

Game Attendant

Wind Creek Casino
04.2017 - 07.2020

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

B.S - Finance

Auburn University At Montgomery

High School Diploma -

Monroe County High School
Asiah Stanton