Asiah Williams
San Bernardino,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
Work History
Licensed Practical Nurse
EZ Care Link
01.2024 - Current
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
Certified Nursing Assistant
EZ Care Link
04.2020 - 01.2024
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Senior Customer Service Representative
GAR Residential And Commercial HVAC Services
10.2016 - 04.2020
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Reduced call wait times by implementing effective time management techniques within the team.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Proactively identified potential problems or obstacles related to customer needs before they arose.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Office Assistant
Jackson Insurance
06.2013 - 09.2016
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Certificate - Vocational Nursing
Inland Career Education Center
San Bernardino, CA10.2023
High School Diploma -
Rialto High School
Rialto, CA05.2013
Skills
- Physical Assessment
- Pulse Oximetry Tracking
- Patient Intake
- Clinical Documentation
- Family Communication
- Clinical Judgment
- HIPAA Compliance
Affiliations
- 4flot.com
Timeline
Licensed Practical Nurse
EZ Care Link
01.2024 - Current
Certified Nursing Assistant
EZ Care Link
04.2020 - 01.2024
Senior Customer Service Representative
GAR Residential And Commercial HVAC Services
10.2016 - 04.2020
Office Assistant
Jackson Insurance
06.2013 - 09.2016
Certificate - Vocational Nursing
Inland Career Education Center
High School Diploma -
Rialto High School
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