Asiah Williams
Charlotte,NC
Summary
Assisted customers by applying previous experience and skills to ensure success in customer service roles.,Participated actively in team projects, offering hands-on support to meet strategic deadlines.,Relied on strong work ethic, reliability, and creativity to contribute effectively to tasks.
Overview
1
1
year of professional experience
Work History
Customer Experience Advocate
AmeriGas
01.2024
- Handled customer inquiries, processed orders, dispatched drivers, and maintained clear, concise records for a propane delivery company. Communicated with customers to resolve complaints as well as schedule technicians. Developed an understanding of specific customer needs and then clearly communicated them internally to maintain a positive working relationship between clients and technicians.
- Key Contributions:
- Resolving customer inquiries, complaints, and issues efficiently, resulting in improved satisfaction and retention.
- Maintaining a high customer satisfaction rating through consistent, empathetic, and solution-oriented services.
Customer Service Representative
Avis Budget Group
01.2023
- Performed multiple customer service duties for one of the world’s largest car rental providers. Duties include assisting clients in different parts of the rental process, selling Avis Budget products and services, and ensuring a friendly experience at our airport rental location. These responsibilities included reviewing and processing contracts for accuracy, identifying customer needs, upselling our offerings and services to enhance their travel experience, and processing rental returns according to Avis Budget Group guidelines.
- Key Contributions:
- Working with loyalty clients to ensure they have the optimum experience by being knowledgeable about our products and remaining kind, warm, and friendly.
- Quickly established as the go-to person for dealing with difficult clients and helping the team to meet performance goals.
Transfer Specialist
MV Realty
01.2022
- Performed telemarketing duties for a real estate brokerage company based in Florida. Responsibilities included cold calling qualified customers to enroll them in the company’s Homeowners Benefit Program, which involved using the information given to build rapport.
- Key Contributions:
- Utilizing time management skills, maintained company metrics to ensure daily quotas are successfully met and surpassed.
- Working with customers to overcome concerns to ensure their satisfaction and future business.
Customer Service Representative
Conduent
01.2019
- Provide business services support to clients of a BPO (business process outsourcing) solutions organization focused on contributing efficiency, savings, and revenue growth across multiple industries. Responsibilities included providing telephone support and outreach in a timely manner, effectively and efficiently resolving client complaints, and accurately processing orders.
- Key Contributions:
- Communicating with clients to build rapport and contributing to case files, notating accurate information and updates for future contact.
- Effectively engaging with technical support on behalf of the client and promoting self-service.
Transportation Security Officer
Transportation Security Administration
01.2024 - 01.2025
- Acted as frontline security for transportation at the Charlotte International Airport. Inspected plane tickets and identification, guided travelers through the security process, taking extra care for the elderly, handicapped, and children. Ensured an efficient and effective evaluation of all travelers in a timely manner. Screened luggage and personal belongings for dangerous materials.
- Key Contributions:
- Maintaining strict adherence to TSA protocols and federal regulations.
- Ensuring the safety of passengers and airport staff by conducting thorough screening processes.
Education
High School Diploma - undefined
Skills
- Customer Service - Strong experience supporting customer needs; excellent interpersonal skills and ability to troubleshoot and navigate concerns
- Interpersonal Skills – Ability to create a comfortable atmosphere to promote a positive experience; exceptional online, telephone, and in-person communication skills
- Technical Skills – Strong computer skills including Microsoft Office, Smart Board, email correspondence, and online research
- Additional Skills – Time management, quality assurance
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Surveillance monitoring
- Team development
- Security equipment operation
- Incident reporting
- Customer relations skills
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking Abilities
Timeline
Customer Experience Advocate
AmeriGas
01.2024
Transportation Security Officer
Transportation Security Administration
01.2024 - 01.2025
Customer Service Representative
Avis Budget Group
01.2023
Transfer Specialist
MV Realty
01.2022
Customer Service Representative
Conduent
01.2019