Asia Mae Arenas
Missouri City
Summary
I have a strong background in customer service, which has given me the confidence to handle every scenario and solve any issue. It is typically easy for me to get along with everyone I work with, and every guest I look after. I have a great work ethic, and I am dependable in difficult situations. I am enthusiastic and friendly. I follow policies and procedures, am organized, have strong technical skills, and possess the ability to learn concepts quickly. Talented multi-tasker with great customer service skills, and attention to detail. Detail-oriented professional, experienced in administrative settings. Articulate, patient, and possessing strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Infant Teacher
The Learning Experience
Missouri City
08.2024 - Current
- Read stories to children and taught painting, drawing, and crafts.
- Read aloud and played alphabet games to encourage early literacy.
- Maintained daily records of activities, behaviors, meals served, naps taken. for each child.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Ensured compliance with state regulations related to health standards such as hand washing procedures.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
Intern
TNT Crane and Rigging
Houston
06.2024 - 08.2025
- Helped maintain applicant tracking systems and recruiting metrics.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all activities performed throughout internship period.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to customer inquiries via phone, email, and in person.
- Greeted visitors to provide information and direct to appropriate personnel.
Google Content Moderator
Teleperformance
Port Saint Lucie
09.2023 - 05.2024
- Used Athena and EWOQ to moderate queues set for our location, including egregious content
- Moderated URLs for certain violations/tags
- Input data into a spreadsheet concerning high-priority URLS
- Did 1-on-1 shadow sessions with new 'waves' (trainees) and coached them before they went into production
- Used Google Chat to communicate with my team and sent out daily reminders
FOH | Cashier
PDQ
Port Saint Lucie
05.2022 - 09.2023
- Reassuring guests of cleanliness and food preparations.
- Communicated clearly with team members and management.
- I answered guests' questions containing worries about food allergens and preparations, and I gave them alternatives not suggested on the menu.
- Maximize guest experience and solve complaints concerning food and service.
- Efficient use of the POS (Point of Service) computer system automated order-taking.
- Recorded and verified with the kitchen, containing special guest order requests.
- Stored food prep, recording the prep and expiration date, and keeping it in the needed environment.
- Answered telephone questions concerning store hours, available hires, any complaints, or requests.
Education
Associate of Arts - Business
Houston Community College
Houston, TXHigh School -
Fort Pierce Central High School
Port Saint Lucie, FloridaSkills
- Customer service
- Data entry
- Time management
- Employee training
- Effective communication
- Conflict resolution
- Health and safety
- Multitasking and organization
References
- PDQ, Olivia Kaes, Manager, (772) 333 0010
- Teleperformance, Alejandro Ceniceros, Supervisor, (915) 260 0677
- TnT Crane and Rigging, Kim Green, Mentor, (832) 388 8244
Certification
- BLS-CPR for Adult, Child, Infant, Pediatric skills, and Basic First Aid
Timeline
Lead Infant Teacher
The Learning Experience
08.2024 - Current
Intern
TNT Crane and Rigging
06.2024 - 08.2025
Google Content Moderator
Teleperformance
09.2023 - 05.2024
FOH | Cashier
PDQ
05.2022 - 09.2023
Associate of Arts - Business
Houston Community College
High School -
Fort Pierce Central High School
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