Asiana Sutton
Customer Service
Tampa,FL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 5 years of expertise in Customer Service for Amscot financial company. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Communication Skills and Collections. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant Leader
Amscot Financial
04.2022 - Current
- Earned trust of others through open, honest communication and reliable follow-through.
- Coordinated and supervised staff and continuously evaluated performance.
- Arranged development and delivery of updated training for staff.
- Managed variety of timelines and multiple projects.
- Maintained confidentiality of company information.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Was promoted to collector position and been in collection's for one year
- I managed over 280 calls per day as well as increased sales by 25%
Customer Service Associate
Walmart
02.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Had cashier position then was promoted to self check out host then promoted again to customer service in a matter of a year because of the leader ship skills I posses
Education
High School Diploma -
Armwood High School
Seffner, FL01.2019
Skills
- Learning Styles
- Performance Metric
- Report Exceptions
- Credit Card Transaction Processing
- 5 Years Customer Service Representative Experience
- 3 Years Collections
- Strong problem-solving skills
- Passion for technology and finances
- Financial Analyst
- Closing Procedures
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Assistant Leader
Amscot Financial
04.2022 - Current
Customer Service Associate
Walmart
02.2020 - 05.2022
High School Diploma -
Armwood High School