ASIA'NAE MATHIS
Jacksonville,FL
Summary
Organized and detail-oriented administrative professional with extensive customer service, records management, patient support, and cash-handling experience. Demonstrated ability to manage multiple priorities, maintain accurate documentation, communicate professionally, and provide exceptional support in fast-paced environments. Proficient in data entry, scheduling, filing systems, and office administration with a strong commitment to efficiency and accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Biological Scientist 2
Florida Department of Health
Jacksonville, FL
03.2021 - Current
- Assisted partners by conducting interviews to identify support needs. Conducted field investigations and facilitated treatment plans for HIV, syphilis, and other infections. Compiled reports and analyzed data to support case management for individuals affected by STDs, HIV/AIDS, and other infections.
- Assisted in case discussions and prioritized tasks to enhance workflow efficiency. Maintained accurate records and documented case management activities. Conducted interviews and performed visual case analysis to support case evaluations.
- Provided coverage at FDOH-Duval STD clinic on assigned days as scheduled by supervisory staff. Conducted pre and post-test HIV counseling while facilitating partner counseling referral services (PCRS) for diverse individuals at risk of STDs, HIV/AIDS, gonorrhea, chlamydia, syphilis, or other infections. Delivered STD technical assistance to all county health departments within Area 4.
- Assisted in community outreach efforts at testing events and educational presentations. Supported staff meetings and participated in training sessions.
Customer Service Associate / Cashier
Walgreens
Jacksonville, FL
07.2018 - 04.2019
- Process customer transactions accurately while maintaining excellent service standards.
- Resolve customer concerns professionally and efficiently.
- Maintain organized inventory displays and assist with store operations.
- Handle cash, credit, and electronic payments while ensuring transaction accuracy.
- Support daily administrative and operational tasks as assigned by management.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
Cashier
Harvey's Supermarket
Jacksonville, FL
05.2017 - 06.2018
- Managed high-volume customer transactions with accuracy and efficiency.
- Delivered exceptional customer service and maintained positive customer relationships.
- Assisted with merchandising, inventory presentation, and store organization.
- Maintained cleanliness and compliance with company standards.
Education
Associate of Science - Bio Pre-Med Coursework
Florida State College At Jacksonville
Jacksonville, FL05.2021
High School Diploma -
William M. Raines High School
Jacksonville, FL05.2019
Skills
- Administrative Support
- Data Entry
- Customer Service
- Scheduling
- Records Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Filing Systems
- Cash Handling
- Document Processing
- Phone Etiquette
- Time Management
- Multitasking
- Attention to Detail
- 500/501 HIV Certified
- Pre/Post Counseling
- HIV 101
- Community Outreach
Certification
- Phlebotomy Certification
- ServSafe Certification
Timeline
Biological Scientist 2
Florida Department of Health
03.2021 - Current
Customer Service Associate / Cashier
Walgreens
07.2018 - 04.2019
Cashier
Harvey's Supermarket
05.2017 - 06.2018
Associate of Science - Bio Pre-Med Coursework
Florida State College At Jacksonville
High School Diploma -
William M. Raines High School