Asiana Thurmond
Detroit,United States
Summary
Expert in Galileo and Sabre, optimizing booking processes to enhance service delivery and client satisfaction. Recognized for high productivity and efficiency in task completion, with strong time management skills and a typing speed of 65 wpm. Proven ability to multitask effectively across multiple screens while maintaining professionalism. Extensive sales experience with a commitment to delivering best-in-class client services and achieving profitable deals.
Overview
10
10
years of professional experience
Work History
TRAVEL CONSULTANT/ TRAVEL REPRESENTATIVE
AAA Auto Club Group
Farmington Hills
10.2024 - Current
- Address customer inquiries, escalate complex issues, and ensure swift resolution.
- Boost membership and travel product sales, enhancing customer loyalty and satisfaction.
- Utilize Galileo and Sabre for efficient bookings, improving operational efficiency.
- Generate leads and update clients on travel deals, increasing engagement and sales.
- Process payments accurately, maintaining financial integrity and trustworthiness.
- Implemented a customer feedback system, leading to substantial improvements in service delivery and increased client satisfaction.
- Utilized advanced booking tools like Galileo and Sabre, optimizing travel arrangements and enhancing operational efficiency.
- Partnered with cross-functional teams to streamline processes, ensuring timely resolution of customer inquiries and maintaining high satisfaction rates.
- Developed targeted marketing strategies for travel products, significantly increasing lead generation and customer engagement.
TRAVEL CONSULTANT/ CUSTOMER REPRESENTATIVE ( REMOTELY)
Islands tour Guide
Charlotte Amalie
06.2024 - 10.2024
- Efficiently managed customer communications via phone, email, and chat, ensuring seamless service.
- Resolved transportation inquiries with precision, enhancing customer satisfaction and loyalty.
- Documented interactions in CRM, improving data accuracy and team collaboration.
- Demonstrated empathy and understanding, fostering positive client relationships.
- Enhanced communication skills, contributing to a supportive and professional environment.
- Fostered positive relationships with clients, ensuring a welcoming experience and encouraging feedback for continuous improvement.
- Analyzed customer preferences to refine service offerings, resulting in noticeable gains in customer retention.
MEDICARE ADVOCATE/ TELEMARKETING ( REMOTE/ IN PERSON)
100 Insured/ Medicare Express
St. Petersburg
04.2024 - 05.2024
- Handled insurance claims efficiently, ensuring accurate documentation for timely reimbursements.
- Resolved customer inquiries and issues swiftly, enhancing service satisfaction and trust.
- Compiled detailed reports on claims, aiding management in data-driven decision-making.
- Managed inbound communications professionally, maintaining a friendly and clear tone.
- Protected sensitive information by adhering strictly to privacy regulations.
- Fostered strong relationships with clients to understand their Medicare needs, enhancing overall customer satisfaction and trust.
- Coordinated with healthcare providers to streamline information flow, improving efficiency in client service delivery.
- Analyzed client feedback to identify service gaps, leading to noticeable improvements in program offerings and client retention.
- Developed compelling presentations to educate clients on Medicare options, resulting in increased engagement and informed decision-making.
CLINICAL MEDICAL ASSISTANT (LEAD)
Dedicated Senior Medical Center
Detroit
06.2022 - 07.2023
- Coordinated patient care, significantly improving service efficiency and patient satisfaction.
- Managed medication distribution, ensuring accurate and timely delivery to enhance patient outcomes.
- Educated patients on ER use, reducing unnecessary visits and optimizing resource allocation.
- Led scheduling and insurance verification, streamlining processes and reducing wait times.
- Performed clinical tasks like EKGs and phlebotomy, contributing to comprehensive patient care.
- Fostered a compassionate patient care environment, enhancing patient satisfaction and trust through attentive service.
CERTIFIED MEDICAL ASSISTANT (CMA)( TEMP SERVICE)
Personnel Management Solutions, Inc. (PMSI)/ Wayne Health University
Detroit
12.2021 - 06.2022
- Provided comprehensive care across all age groups, ensuring adherence to medical protocols.
- Efficiently managed scheduling for specialized departments, enhancing patient flow and satisfaction.
- Handled multi-channel communication, improving response time and patient engagement.
- Provided compassionate patient care, fostering a welcoming environment that enhanced patient satisfaction and trust.
- Administered medications and assisted in procedures, ensuring compliance with safety protocols and improving overall care efficiency.
- Monitored vital signs and documented patient progress, enabling timely interventions and contributing to noticeable improvements in patient outcomes.
- Collaborated with healthcare teams to streamline patient intake processes, reducing wait times and enhancing service delivery.
CERTIFIED MEDICAL ASSISTANT ( CONTRACT WORKER)
Premier Health Solutions
Detroit
03.2021 - 12.2021
- Delivered outstanding patient care, ensuring safety and accuracy in specimen handling.
- Managed patient data with precision using advanced database systems, enhancing operational efficiency.
- Led teams in financial oversight, fostering collaboration and driving organizational growth.
- Provided compassionate patient care, fostering a welcoming environment that enhanced patient comfort and satisfaction.
- Administered clinical procedures efficiently, contributing to a noticeable reduction in patient wait times and improved service flow.
- Worked closely with healthcare teams to coordinate patient appointments, ensuring seamless communication and optimal scheduling.
ASSISTANT MANAGER/MEDICAL TECHNICIAN
Havensight Medical Laboratory
Charlotte Amalie
04.2017 - 04.2021
- Led a team to ensure accurate quality control, boosting efficiency and reliability.
- Enhanced client satisfaction by promptly resolving inquiries and disputes.
- Managed lab operations, ensuring secure order entry and payment processing.
- Fostered strong client relationships, enhancing service value and trust.
- Streamlined data input and confidentiality, improving operational accuracy.
- Conducted thorough lab tests and analyses to ensure accuracy, resulting in improved diagnostic reliability and enhanced patient trust.
- Conducted comprehensive lab analyses, ensuring precision and compliance with health regulations, which enhanced diagnostic reliability and patient trust.
ASSISTANT MANAGER/MEDICAL ASSISTANT
Seaview Nursing Home
Charlotte Amalie
12.2016 - 08.2017
- Led team to enhance patient care by streamlining daily operations, ensuring timely medication administration, and improving patient satisfaction.
- Collaborated with medical staff to implement effective patient activity programs, resulting in noticeable improvements in patient recovery rates.
- Utilized strong communication skills to foster a supportive work environment, contributing to increased staff morale and productivity.
- Monitored vital signs and assisted in daily patient needs, ensuring a high standard of care and safety.
- Enhanced operational efficiency by applying industry knowledge to manage tasks effectively, reducing errors and improving service quality.
- Provided compassionate patient care, fostering trust and comfort while enhancing overall resident well-being.
SALES REPRESENTATIVE
At&t
Charlotte Amalie
09.2015 - 12.2016
- Resolved customer issues efficiently, boosting satisfaction and retention.
- Managed accounts and inquiries, leading to improved service quality and customer trust.
- Enhanced customer relationships, contributing to increased sales and brand loyalty.
- Engaged customers with product knowledge, fostering relationships that improved client retention and satisfaction.
- Achieved sales targets by implementing tailored solutions, resulting in measurable improvements in revenue growth.
- Partnered with team members to streamline inventory processes, enhancing efficiency and reducing stock discrepancies.
- Analyzed customer feedback to identify trends, guiding adjustments in service offerings that led to noticeable gains in user experience.
- Spearheaded promotional campaigns leveraging social media, increasing brand visibility and attracting a broader customer base.
Education
BACHELOR'S DEGREE - ACCOUNTING
Colorado Technical University
Colorado Springs, CO12.2026
ASSOCIATES - BUSINESS ADMINISTRATION
American Intercontinental University
Online04-2023
CERTIFIED MEDICAL ASSISTANT -
Raphael O. Wheatley Skill Center
06-2017
CERTIFIED PHLEBOTOMIST -
Raphael O. Wheatley Skill Center
06-2017
Bachelor of Science - NURSING MINORS IN PSYCHOLOGY
University of The Virgin Islands
Charlotte AmalieSkills
- Problem solving and analysis
- Sales strategy and negotiation
- Client relations and advocacy
- Team leadership and collaboration
- Project and time management
- Customer service and engagement
- Conflict resolution and adaptability
- Attention to detail and accuracy
- Market research and networking
- Cultural awareness and brand management
- Technical proficiency and strategic planning
- Creative thinking and communication skills
- Financial reporting and medical documentation
- Clinical coordination and CRM software expertise
- Typing speed and software proficiency
- Record preparation and parts ordering
- Phone etiquette and call handling
- Spreadsheet tracking and file maintenance
- Multitasking capacity and stress tolerance
- Positive language use and script adherence
- Product knowledge and business development understanding
Languages
English, Native
Personal Information
Title: Travel Consultant/ Member Representative
Timeline
TRAVEL CONSULTANT/ TRAVEL REPRESENTATIVE
AAA Auto Club Group
10.2024 - Current
TRAVEL CONSULTANT/ CUSTOMER REPRESENTATIVE ( REMOTELY)
Islands tour Guide
06.2024 - 10.2024
MEDICARE ADVOCATE/ TELEMARKETING ( REMOTE/ IN PERSON)
100 Insured/ Medicare Express
04.2024 - 05.2024
CLINICAL MEDICAL ASSISTANT (LEAD)
Dedicated Senior Medical Center
06.2022 - 07.2023
CERTIFIED MEDICAL ASSISTANT (CMA)( TEMP SERVICE)
Personnel Management Solutions, Inc. (PMSI)/ Wayne Health University
12.2021 - 06.2022
CERTIFIED MEDICAL ASSISTANT ( CONTRACT WORKER)
Premier Health Solutions
03.2021 - 12.2021
ASSISTANT MANAGER/MEDICAL TECHNICIAN
Havensight Medical Laboratory
04.2017 - 04.2021
ASSISTANT MANAGER/MEDICAL ASSISTANT
Seaview Nursing Home
12.2016 - 08.2017
SALES REPRESENTATIVE
At&t
09.2015 - 12.2016
BACHELOR'S DEGREE - ACCOUNTING
Colorado Technical University
ASSOCIATES - BUSINESS ADMINISTRATION
American Intercontinental University
CERTIFIED MEDICAL ASSISTANT -
Raphael O. Wheatley Skill Center
CERTIFIED PHLEBOTOMIST -
Raphael O. Wheatley Skill Center
Bachelor of Science - NURSING MINORS IN PSYCHOLOGY
University of The Virgin Islands