Summary

Overview

Work History

Education

Skills

References

Timeline

Asiane Daniels

Phoenix,AZ

Summary

Additional information

Skills and Abilities:

*7 year experience working with children *2 years data entry experience

* 7 year customer service experience

*3 year doing caregiving

*Experience working as a team member *3 year hotel night audit/front desk

*Punctual and dependable *Experience with Microsoft Office

*Responsible enough to work independently *Organized

*Computer Skill: Microsoft Office, 50 wpm, keyboarding skills, and is quick to learn any skill on the

computer.

*administrative

*google docs

Dear Employer Selection Committee,

I am interested in gaining employment in customer service/human service field. With these jobs, I know

that you would be looking for someone that is a people friendly, hard worker, detailed oriented, and

someone who is good at working independently or with a group. In my previous jobs I have worked at

several customer service oriented jobs where I have had to work hard. I feel I would be great at a verity

of positions.

Many of the places that I have been employed in the past, I have had to work hard and independently.

In these jobs I was expected to perform the tasks with limited supervision and help. I am responsible

enough to be able to work independently as well as great when working with groups. Also, I am in good

health and would be able to perform the tasks well. Also, I have worked in retail were customer service is

highly valuable. With all of this combined, I feel I would be a great candidate for these positions. Please

contact me with any questions and to schedule an interview at _________________

Thank you,

Overview

years of professional experience

Work History

Customer Service Representative

Super home warranty (remote)

Phoenix, AZ

06.2020 - 09.2023

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Speak with customer’s regarding coverage Resolving escalation calls
Create dispatch claims
Scheduling appts
Following QA guidelines

Mortgaging Specialist

Cenlar

11.2020 - 08.2021

Reviewed and verified loan application information
Processed necessary paperwork
Filed borrower information with the lending bank.

Eligibility & Enrollment Specialist

Remx/McKesson

05.2019 - 10.2020

Determined eligibility and enrolled patients into programs
Reviewed and understood contractual requirements
Navigated through medical records and practice management systems
Utilized understanding of Oncology terminology and critical thinking
Provided completed work to the payer daily
Answered questions from the payer about enrolled patients
Maintained various reports/spreadsheets
Supported and adhered to the McKesson Compliance Program, including HIPAA protocols and client contractual obligations.

Call Center Representative

Convergys

03.2017 - 03.2018

Took highly escalated inbound calls for Sprint
Worked in the account services/retention department
Resolved all customer issues with their account and left them satisfied and feeling valued
Processed account cancellations, device unlocks, and escalations for extreme issues
Used various computer programs simultaneously to work quickly and efficiently to meet strict expectations
Recognized consistently for extraordinary performance.