Asianese Conyers
Greensboro,NC
Summary
Results-driven professional with six years in customer service and warehouse operations. Expertise in inventory management and logistics coordination, enhancing workflow and customer satisfaction through effective problem resolution and collaboration. Seeking opportunities to leverage strong communication and organizational skills to drive operational efficiency.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
Kernersville, North Carolina
03.2020 - Current
- Operated warehouse equipment to move and organize inventory efficiently, ensuring timely access to stock.
- Package products accurately for timely shipment to customers.
- Maintain cleanliness and organization of work areas for safety compliance.
- Collaborated with team members to streamline sorting and distribution processes, enhancing overall workflow.
- Packed and labeled merchandise for loading and shipment, ensuring accuracy and compliance with shipping standards.
Customer Service Representative
VXI Global Solutions
Charlotte, NC
05.2023 - 11.2025
- Resolved customer inquiries and issues, boosting satisfaction and loyalty.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed escalated complaints with professionalism, achieving positive customer experiences.
- Utilized CRM software to track customer interactions effectively.
- Trained new staff on customer service protocols and systems.
- Delivered timely resolutions to customer complaints, enhancing overall service quality.
Customer Service Lead
Burlington
Greenville, NC
02.2019 - 03.2020
- Led customer service team to improve issue resolution and enhance customer support satisfaction.
- Trained new staff on customer service policies and procedures to ensure consistent service delivery.
- Developed training materials to boost staff knowledge and performance in customer interactions.
- Developed training materials to improve staff performance and knowledge.
Customer Service Representative
Convergys
Greenville, NC
01.2017 - 06.2018
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Engaged customers to identify needs and deliver tailored solutions for inquiries, enhancing customer experience.
- Maintained detailed records of customer interactions, ensuring accuracy in documentation for improved service follow-up.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma - General Education
Nash Central High School
Rocky Mount, NCSkills
- Inventory management
- Logistics coordination
- Shipping documentation
- Forklift operation
- Process optimization
- Time management
- Attention to detail
- Inventory management
Timeline
Customer Service Representative
VXI Global Solutions
05.2023 - 11.2025
Warehouse Associate
Amazon Fulfillment Center
03.2020 - Current
Customer Service Lead
Burlington
02.2019 - 03.2020
Customer Service Representative
Convergys
01.2017 - 06.2018
High School Diploma - General Education
Nash Central High School