ASIANNA BROOKS
Albany,GA
Summary
- Detail-oriented and highly motivated professional with extensive experience working remotely. Skilled in time management, communication, and problem- solving.
- Thrives in a challenging and fast-paced environment
- Successfully resolved customer inquiries and concerns, ensuring high satisfaction levels.
- Resolved customer inquiries and concerns in a timely and professional manner.
- Led OGP team to successfully achieve 99% on-time delivery rate for orders.
- Developed and implemented new OGP process resulting in 20% increase in productivity.
- Oversaw inventory management to ensure consistent stock levels for OGP orders.
- Achieved sales targets consistently by identifying customer needs and providing tailored solutions.
- Adaptability to changing work environments, showing resilience and focus while working from home.
- Excellent communication skills demonstrated through regular updates and project coordination with virtual teams.
- Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
4
4
years of professional experience
Work History
Picker
Albany Ga
05.2020 - 01.2024
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Pulled orders quickly to maintain demanding productivity goals
- Worked fast to meet assigned daily picking quotas
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
- Printed labels, packaged boxes, and loaded into outbound containers
CUSTOMER SERVICE REPRESENTATIVE/ SALES REPRESENTATICE
OGP
02.2020 - 09.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Processed customer service orders promptly to increase customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Created and maintained detailed database to develop promotional sales
Education
High School Diploma -
Westover High School
2020
Skills
- Order Fulfillment
- Order Processing
- Customer Service
- Product Knowledge
- Retail store support
- Customer Relations
Timeline
Picker
Albany Ga
05.2020 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE/ SALES REPRESENTATICE
OGP
02.2020 - 09.2023
High School Diploma -
Westover High School
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