Asianna Garland
Columbus,OH
Summary
Accomplished professional with a proven track record at Securitas Security Services USA, adept in emergency response and complex problem-solving. Skilled in collaboration and report writing, I significantly improved safety protocols and customer satisfaction. Leveraging technical and interpersonal skills, I excel in high-stakes environments, ensuring optimal outcomes and enhanced security measures.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Health Aide Assistant
Heritage Court Memory Care
07.2022 - 11.2023
- Improved patient comfort by providing compassionate and attentive care.
- Collaborated with healthcare professionals to develop individualized care plans for optimal patient outcomes.
- Provided emotional support to patients and families, fostering positive relationships and trust.
- Reduced risk of infections by maintaining strict hygiene practices during all aspects of patient care activities.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning techniques.
- Maintained cleanliness of patient rooms, promoting a healthy and safe environment.
- Assisted patients with daily living activities for enhanced wellbeing.
Call Center Representative Specialist
Epiq Systems
09.2021 - 06.2023
- Improved customer satisfaction by resolving complex issues and providing timely solutions.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Collaborated with cross-functional teams to ensure seamless communication and prompt issue resolution.
- Built rapport with customers by actively listening, clarifying needs, and expressing empathy when appropriate.
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Maintained detailed documentation of customer interactions, ensuring accuracy for future reference or follow-up actions.
- Managed high call volume for optimal efficiency and minimized wait times.
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Focus Learning Academy
190 Southwood Ave05.2023
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Technical
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Security Screenings
- Visitor tracking
- Collaboration
- Data entry
- Scheduling
- Speed
Timeline
Security Officer
Securitas Security Services USA
02.2024 - Current
Health Aide Assistant
Heritage Court Memory Care
07.2022 - 11.2023
Call Center Representative Specialist
Epiq Systems
09.2021 - 06.2023
High School Diploma -
Focus Learning Academy