Asianna Scott
Gary,IN
Summary
Safety-conscious security team member with excellent communication skills and an eye for detail. Physically dexterously monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premisesRespondds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Polite and professional Customer Service a . successful in applying strong communication and problem-resolution representativemonitoring skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager Babysitter always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successfully operating cash registers and performing necessary calculations. Genuine people-person successfully mediate various disputes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Chicago, IL
01.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicles, on bicycles, and foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Responded quickly to emergencies to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked and verified photo identification before granting facility access.
- Interacted assertively but non-confrontationally with personnel and the general public.
- Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to management.
- Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities, and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Examined doors, windows, and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Promoted public awareness and community education programs to educate the public on false alarm prevention and compliance.
Telephone Customer Service Representative
Teleperformance USA
Gary, IN
02.2021 - 01.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Approved and terminated customer contracts upon request.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, and handled time, and productivity.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with the shipping team to track shipments, verify orders, and handle product returns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier/Customer Service
McDonald's
08.2019 - 01.2021
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at the beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Processed refunds and exchanges according to company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Babysitter
At Home Care
09.2016 - 01.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
- Provided safe transportation to and from school and extracurricular activities.
- Administered medications, following strict instructions from parents and medical labels.
- Guided school homework and read bedtime stories to support development.
- Planned fun outings and educational activities to keep children entertained.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners, and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Engaged with children on an individual basis to build positive relationships.
- Established and maintained a safe play environment for children.
- Monitored children's play activities to verify safety.
Babysitter
At Home Services
09.2010 - 01.2016
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated with parents regarding children's progress and development, raising any issues.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Assisted with meal preparation, light housekeeping, and laundry to support family with additional chores.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Communicated positively with children and guardians.
- Coordinated playdates and outings to meet children's physical and social needs.
- Stayed current on toy and child-related recalls and safety warnings.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Promoted language development skills through reading and storytelling.
Education
High school or equivalent -
Lighthouse College Prep Academy
Gary, IN06.2018
Skills
- Security Operations Experience
- Patrolling
- Security Camera Monitoring
- First Aid Certified
- Legible Report Writing
- Superb Surveillance Skills
- Call Control
- Payment Processing
- Technical Support
- Product Upselling
- Customer Relationship Management
- Sales Closing
- Product Restocking
- Cash Register Operation
- Customer Service
- ID Verification
- Customer Assistance
- POS Systems
- Child Supervision
- Homework Assistance
- Routine Management
- Behavior Monitoring
- Schedule Management
- Park Supervision
Certification
- First Aid/CPR Certified
Timeline
Security Guard
Allied Universal Security Services
01.2023 - 10.2023
Telephone Customer Service Representative
Teleperformance USA
02.2021 - 01.2023
Cashier/Customer Service
McDonald's
08.2019 - 01.2021
Babysitter
At Home Care
09.2016 - 01.2019
Babysitter
At Home Services
09.2010 - 01.2016
High school or equivalent -
Lighthouse College Prep Academy