Kiana Clarke
Conyers,Ga
Summary
Outgoing worker with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
9
9
years of professional experience
Work History
Security Guard
Allied Universal Security
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Hookah server
Synergy Hookah
10.2021 - 01.2022
- Took hookah orders / payments and delivered hookahs to the guests.
- Increased sales significantly by upselling higher-end products to customers.
Call Center
Modivcare
04.2021 - 08.2021
- Take inbound and outbound calls setting up transportation for the customers
- Analyzed call center data and prepared reports for upper management.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
Hookah Server
Hookah by Cece
07.2020 - 03.2021
- Taking hookah orders / payments and delivered hookahs to the guests.
Ground coordinator
BLS
02.2020 - 04.2020
- Set up transportation and the correct route for those who have booked rides
- Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
Sales associate / Cashier
Jimmy Jazz
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
After school teacher / Front desk assistant
Ms. Pams Precious Angels
10.2018 - 04.2019
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Server / Hostess
Applebee's
06.2016 - 01.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
After school teacher
Dunwoody Christian Academy
08.2017 - 12.2017
- Helped with homework, and also had extracurricular activities set up for the kids.
- I also distributed snacks and assisted with outside play and waited on parents to pick up their children.
Sprint Business Consultant
Teleperformance - Sprint
08.2015 - 04.2016
- Led restructuring of organization internal processes, resulting in improved performance.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Education
University of West Georgia - Early Childhood, Psychology
University of West Georgia
Georgia State University - Psychology, Early Childhood
Georgia State University
Skills
- Security operations
- Legible report writing
- Premises surveillance
- Complaint resolution
- Call logging
- Customer support
- Sales expertise
- Appointment scheduling
- Inbound phone calls
- Customer service
- Data entry
Activities
- Member of the New York soccer club
- Enjoy sports, traveling, listening to music, and sharing a great meal with friends
Timeline
Security Guard
Allied Universal Security
01.2022 - Current
Hookah server
Synergy Hookah
10.2021 - 01.2022
Call Center
Modivcare
04.2021 - 08.2021
Hookah Server
Hookah by Cece
07.2020 - 03.2021
Ground coordinator
BLS
02.2020 - 04.2020
Sales associate / Cashier
Jimmy Jazz
11.2019 - 03.2020
After school teacher / Front desk assistant
Ms. Pams Precious Angels
10.2018 - 04.2019
After school teacher
Dunwoody Christian Academy
08.2017 - 12.2017
Server / Hostess
Applebee's
06.2016 - 01.2019
Sprint Business Consultant
Teleperformance - Sprint
08.2015 - 04.2016
Georgia State University - Psychology, Early Childhood
Georgia State University
University of West Georgia - Early Childhood, Psychology
University of West Georgia
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