Asiedu Bright
Alwakra
Summary
Accomplished Food Service Supervisor with a proven track record at Fairmont Dome Lounge Doha, enhancing kitchen efficiency and team performance. Expert in inventory management and staff leadership, significantly improved service quality and cost control. Skilled in food safety compliance and problem-solving, ensuring high standards of hygiene and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Fairmont Dome Lounge
10.2023 - Current
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Tracked food production levels, meal counts, and supply costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and managed team schedules and shift assignments.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Oversaw training of more than team 10 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Restaurant Supervisor
Bar Central Restaurant
10.2022 - 11.2023
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Maintained accurate records of sales, labor and other costs.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Organized implementation of new banners, displays, and menus.
- Supervised food presentation and plating to enhance visual appeal.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Server
HQ Afropolitan Garden & Restaurant
02.2021 - 09.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Tourism And Hospitality Management
Berkeley Consulting Wll
Qatar Doha12.2023
Certificate - Hotel Catering And Institutional Management
Accra Technical University
Accra, Tudu10.2021
Certificate - General Art
Akim Swedru Senior High School
Akim Swedru06.2019
Skills
- Inventory Management
- Allergy awareness
- Food Safety Compliance
- Hygiene practices
- Sanitation Standards
- Cost Control
- Ordering Supplies
- Food presentation
- Staff Leadership
- Kitchen staff coordination
- Portioning
- Cooking techniques
Languages
Twi
Native language
English
Proficient
C2
Reference
Upon Request.
Timeline
Food Service Supervisor
Fairmont Dome Lounge
10.2023 - Current
Restaurant Supervisor
Bar Central Restaurant
10.2022 - 11.2023
Restaurant Server
HQ Afropolitan Garden & Restaurant
02.2021 - 09.2022
Tourism And Hospitality Management
Berkeley Consulting Wll
Certificate - Hotel Catering And Institutional Management
Accra Technical University
Certificate - General Art
Akim Swedru Senior High School
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