Asif Imamguliyev
Mountain View, CA,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Hardworking repair technician working on different types of appliances. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills.
Overview
7
7
years of professional experience
Work History
Sales Manager
Pasha Holding
02.2021 - 08.2022
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
Technical Support Representative
Samsung Electronics Azerbailan
01.2018 - 11.2020
- Assisted in development of system security protocols.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Appliance Repair Technician
Samsung Electronics Azerbaijan
01.2016 - 12.2017
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Developed customized maintenance plans for clients, prolonging the life of their appliances and reducing future service calls.
- Educated customers on use, care and adjustments of appliances.
- Maintained excellent working relationships with manufacturers, staying up-to-date on recall information and product updates.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
Education
BBA - Business Communications
Azerbaijan State University of Economics
Baku, Azerbaijan06.2015
Business Administration And Management
Azerbaijan Technical University
Baku, Azerbaijan07.2012
Skills
- Defect Analysis and Resolution
- Product Troubleshooting
- Equipment Inspection
- Sales Planning
- Price Structuring
- Market Research
- Maintenance Documentation
- Parts Inventory Management
- Wiring techniques
- Repair Cost Estimation
- Installation procedures
- Cost Estimates
- Performing maintenance
Languages
English
Russian
Turkish
Timeline
Sales Manager
Pasha Holding
02.2021 - 08.2022
Technical Support Representative
Samsung Electronics Azerbailan
01.2018 - 11.2020
Appliance Repair Technician
Samsung Electronics Azerbaijan
01.2016 - 12.2017
BBA - Business Communications
Azerbaijan State University of Economics
Business Administration And Management
Azerbaijan Technical University
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