Asif Khan
Doha
Summary
Duty Officer with overall 9.9 years of rich experience in “Customer Service, Client Relationship Management, Audit, Service Delivery and Administrative Support across diversified industries from Luxury Hotels, Hospitals to Qatar Airways.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Duty Officer: Inspection & Audit
Hamad Medical Corporation
09.2020 - Current
- Responsible for inspection & audit, service delivery adherence & compliance of various hospitality departments
- Prepare inspection reports for senior management review (compliant to statutory requirements & byelaws)
- Monitor staff records ensuring 100% compliance to client policies and procedures (including infection control, safety, and quality management)
- Responsible to review & update the SOP’s as per ISO guidelines
- Gained JCI Accreditation Knowledge (JCI is the recognized Global Leader in Health Care Accreditation to improve risk management & risk reduction).
Senior Customer Service Agent
Qatar Airways
01.2015 - 06.2020
- Responsible for addressing passenger enquiries pertaining to flight arrivals and departures
- Responsible for gate senior duties at the time of boarding
- Handling client grievance and passenger complaints at the boarding gate
- Provide aid to all travelers / passengers on Kiosk “Check In”.
Front Office Executive
ITC Maratha Luxury Collection Hotels
01.2013 - 06.2015
- Ensure smooth & hassle free “check in & check-out “process to all hotel guests
- Responsible to provide excellent customer service as per hotel service standards and guidelines
- Handle customer complaints & grievances
- Maintain booking records and payments.
Education
Graduated Bachelor of Commerce -
Mumbai University
06.2021
H.S.C - Higher Secondary HIGH SCHOOL -
Mumbai University
06.2007
S.S.C – MAHARASHTRA BOARD -
Mumbai
06.2005
Skills
- Problem Solving & Solution Orientation Mindset
- Excellent Communication & Interpersonal Skills
- Team Player
- Analytical Thinking
- Team building
- Maintaining confidentiality
Certification
- Certified Public Speaking Course - St. Xavier’s College (2010)
- Internal Audit Certified: ISO 9001:2015 - QUALITY MANAGEMENT
- Cabin Crew Training, Jet Airways, India Mumbai
Accomplishments
- Received recognition for positive approach and problem-solving skills in dealing with customer complaints while at Hamad International Airport
- Maintained and improved the housekeeping Standards at HMC facilities by conducting daily audits, preparing monthly reports, analyze findings and suggest improvements to management.
Timeline
Duty Officer: Inspection & Audit
Hamad Medical Corporation
09.2020 - Current
Senior Customer Service Agent
Qatar Airways
01.2015 - 06.2020
Front Office Executive
ITC Maratha Luxury Collection Hotels
01.2013 - 06.2015
Graduated Bachelor of Commerce -
Mumbai University
H.S.C - Higher Secondary HIGH SCHOOL -
Mumbai University
S.S.C – MAHARASHTRA BOARD -
Mumbai
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