Asif Khan

• Performed Duty Officer tasks, supervising and conducting daily audits to ensure compliance with infection control, safety, and hygiene standards in healthcare and hospitality environments.
• Oversaw housekeeping teams, ensuring JCI (Joint Commission International) compliance and high cleanliness standards.
• Led staff training programs, organizing Housekeeping Exams for new joiners, managers, and supervisors to enhance operational knowledge.
• Prepared detailed audit reports for senior management, identifying areas for improvement and implementing corrective actions.
• Monitored staff adherence to cleaning protocols, waste management, and disinfection procedures in healthcare facilities.
• Achieved an OUTSTANDING SCORE of 102/105 in the Housekeeping & JCI Knowledge Exam.
• Successfully improved housekeeping service efficiency, leading to enhanced patient and visitor satisfaction.

Identified soft service-related issues (housekeeping, hygiene, waste management) and promptly escalated them to the concerned team for corrective action.
• Coordinated with facility management teams to ensure compliance with cleanliness, safety, and service quality standards in assigned areas.

• Progressed from Customer Service Agent to Gate Senior, demonstrating leadership and operational expertise.
• Managed passenger transfers at the Transfer Desk, assisting with flight rebooking, service disruptions, and special assistance requests.
• Led and supervised boarding gate teams, ensuring smooth flight operations and strict compliance with aviation safety protocols.
• Coordinated with flight crews, security, and ground teams to maintain on-time departures and efficient passenger handling.
• Provided exceptional customer service, handling passenger inquiries, complaints, and escalations professionally.
• Assisted VIP, premium, and special assistance passengers, ensuring a superior travel experience.

• Provided a warm welcome and efficiently handled guest check-ins and check-outs, enhancing customer satisfaction.
• Managed room bookings and allocation, optimizing availability based on guest preferences and hotel policies.
• Processed payments, invoices, and refunds, ensuring compliance with financial policies.
• Coordinated with housekeeping, maintenance, and concierge teams to ensure smooth hotel operations.
• Registered guests, managed reservations, and provided information on rooms, rates, and amenities, ensuring a seamless front desk experience.
• Maintained guest records, prepared occupancy reports, and upheld hospitality industry standards.
• Handled guest inquiries, complaints, and requests promptly and professionally to enhance satisfaction.
• Coordinated with departments to optimize guest experience and operational efficiency.
• Promoted to Acting Senior Role within six months, demonstrating leadership and problem-solving skills.