Summary
Overview
Work History
Education
Skills
Websites
Certification
Industries
Quote
Timeline
Generic
Asif Waliuddin

Asif Waliuddin

Chicago,IL

Summary

Over two decades of experience in the tech ecosystem, seamlessly blending OneTeam dynamism with global scalability, driving digital and business transformation across small to Fortune 500 companies. A fervent believer in agile collaboration, has strategized and executed game-changing solutions, propelling product innovation toward next-generation achievements. Leadership skills thrive on forging authentic partnerships, underscoring every digital leap with bleeding-edge technology, and amplifying user and client experiences in the ever-evolving digital landscape.

Overview

26
26
years of professional experience
5
5

Global time zones covered

50
50

Million in revenue generation and cost avoidance

14
14

Products launched

2
2
years of post-secondary education

Work History

Principle Consultant

IBM
04.2011 - 08.2012
  • Provided strategic and tactical management of enterprise systems.
  • Supported client growth as fastest growing private energy company in Americas in 2011.
  • Expanded market reach across Americas, increasing revenue by 30%.
  • Implemented SAP platform, reducing operational costs by 20%.
  • Led systems integration after major acquisition, consolidating 10 systems into 1 integrated platform in 6 months.
  • Headed multi-year digital transformation, moving 60% of systems to cloud.
  • Instituted governance processes, increasing compliance by 40%.

Global Project Manager

American Express
04.2011 - 08.2012
  • Provided global end-to-end project management.
  • Executed call center volume migrations to new data centers in Japan and China.
  • Shifted 80% of call volume from US to APAC, improving follow-the-sun coverage.
  • Led build-out and production-readiness of new data centers within 4 months.
  • Onboarded and trained over 100 new customer service resources across APAC.
  • Implemented security protocols improving data center protection by 50%.
  • Coordinated initiatives across Americas, EMEA and APAC, ensuring on-time delivery.

Head of Program Management, Strategy

ServiceNow
Santa Clara, CA
03.2022 - Current
  • Innovated to increase strategic value of service portfolio by 30% through new offerings.
  • Unleashed synergy of NOW Platform and cloud tools, improving team collaboration and productivity by 25%.
  • Developed and deployed PMO products, increasing project visibility by 50% and improving on-time delivery by 20%.
    Led over 40 design thinking sessions to iterate from concept to wireframe to prototype rapidly.
  • Launched 3 MVP products in 2023, achieving gold standard status within five iterations by enhancing features and usability via 360 feedback loop.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Led client relationship management, contract development and extension.
  • Built cohesive teams and devised clear, actionable plans to meet program goals.

Global Program Manager, PRM

ServiceNow
10.2020 - 03.2022
  • Led ServiceNow's Partner Relationship Management (PRM) program, expanding partner ecosystem by 30% over two years.
  • Provided partners with new sales enablement tools, increasing partner revenue by 25% year-over-year.
  • Orchestrated partner onboarding and certification program, onboarding over 100 new partners and certifying 50 existing partners.
  • Drove partner co-selling opportunities up 50%, enabling partners to close deals 35% faster jointly.
  • Established partner success criteria and dashboard, improving partner performance visibility by 40%.
  • Kept stakeholders updated on project changes or issues and provided details for resolution.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.

Global Program Manager, Security and Identity

Walgreens Boots Alliance
01.2019 - 09.2020
  • Defined security and identity management framework for $1B global digital transformation program.
  • Managed over 100 global resources, improving team productivity by 30%.
  • Established weekly status reporting cadence, increasing executive visibility into deliverables by 50%.
  • Conducted regular budget reviews, ensuring 95% time/budget adherence across all workstreams.
  • Instituted executive alignment sessions, driving 95% success rate for critical milestones.

CRM Program Manager, Americas

JLL
01.2018 - 01.2019
  • Defined CRM strategy and roadmap aligned to global IT and digital initiatives across Americas.
  • Aligned 150+ CRM stakeholders across 10+ business units throughout Americas.
  • Led adoption efforts increasing CRM usage by 30% via tracking tools and executive portal.
  • Driven by regulatory changes, aligned bonus policy to CRM usage statistics.
  • Implemented sales productivity portal with tracking, improving forecast accuracy by 25%.
  • Enabled executive ROI reporting through sales analytics, demonstrating 20% increase in sales efficiency.

Program Architect, Salesforce CRM

Advocate Aurora Health
01.2017 - 01.2018
  • Defined strategy and roadmap to implement integrated cloud platform for one of US's largest hospital lab systems.
  • Enabled tracking, analysis and reporting for compliance, marketing and service requests.
  • Managed team of 10 employees, contractors and vendor resources.
  • Reduced compliance audit preparation time by 30% through centralized tracking.
  • Increased marketing lead generation by 20% through analytics capabilities.
  • Decreased service request resolution time by 25% via cloud-based platform.
  • Conducted monthly executive briefings, increasing executive visibility into operations by 60%.

Director, PMO

Florida Atlantic University
04.2014 - 04.2015
  • Built formal PMO with processes and governance for 150 simultaneous projects within Office of IT.
  • Introduced PM standards improving on-time delivery by 35% and visibility by 50%.
  • Designed centralized PM framework leveraging multiple platforms and tools.
  • Instituted Agile and Waterfall methodologies with control stages.
  • Mentored 50+ resources on PMO practices increasing PM expertise by 45%.
  • Led delivery of president-sponsored initiatives with 95% success rate.
  • Managed build of online/mobile enrollment apps, increasing enrollment by 45%.
  • Performed competitive analysis, identifying opportunity to increase leads by 65% through online portal.

Director, Enterprise Business Systems

Kaplan
01.2010 - 04.2011
  • Defined strategy and managed team of 10 business analysts supporting enterprise systems.
  • Delivered innovative solutions, adapting to changing business needs and reducing time-to-market by 30%.
  • Leveraged Agile methodologies, enabling tactical scaling to meet growing company needs.
  • Launched new student portal and learning management system, improving student satisfaction scores by 25%.
  • Implemented new admissions CRM system, increasing applicant conversion rates by 20%.
  • Transitioned HR systems to cloud-based platform, reducing cost by 15% while improving self-service capabilities.
  • Introduced business intelligence reporting, providing insights that increased enrollment by 10%.

Associate Director, Academic Quality Assurance

Kaplan
04.2009 - 01.2010
  • Developed and enforced academic compliance policies, improving policy adherence by 45%.
  • Architected Proactive Academic Monitoring (PAM) initiative to drive key academic metrics.
  • Increased early academic intervention by 35% through use of PAM technology and dashboards.
  • Standardized academic compliance monitoring through policies and procedures, reducing audit findings by 60%.
  • Launched plagiarism detection software, decreasing plagiarism incidents by 55% within 1 year.
  • Implemented attendance tracking system, improving class attendance by 20%.
  • Delivered initiatives that improved student satisfaction scores by 30% over 2 years.

ERP Integration Project Manager

Illinois Institute of Technology
12.2006 - 04.2009
  • Managed Banner ERP integration projects as Project Manager.
  • Led delivery of high-visibility projects, including paperless Xtender (improving sustainability by 60%) and MyIIT portal.
  • Cultivated global partnerships with vendors, improving on-time delivery by 40%.
  • Launched student/faculty portal MyIIT, cutting support requests by 35%.
  • Implemented Xtender solution, reducing paper usage by 80% and achieving green campus status.
  • Standardized policies and procedures for tech utilization, boosting adoption across university by 50%.
  • Managed team of 15 across university-wide technology deployments, meeting milestones 95% on time.

Campus Systems Engineer

University of Phoenix
01.2003 - 12.2006
  • Defined and implemented recruitment strategies as Campus Systems Engineer in Midwest.
  • Optimized IT operations and systems for 10+ campus locations.
  • Increased student recruitment by 30% through effective technology solutions.
  • Managed 50% boost in campus internet speed and reliability after network upgrade.
  • Facilitated 30+ regional trainings in collaboration with RVP, improving staff productivity by 25%.
  • Customized and rolled out new CRM system for admissions team, reducing application processing time by 40%.
  • Implemented campus help desk chatbot, resolving 15% more IT support queries.

Principal Consultant

Exodus Communications
01.1998 - 01.2003
  • Served as Senior Consultant for high-profile clients including BestBuy.com, Merrill Lynch, Chase, Yahoo, etc.
  • Provided delivery management for global professional services solutions.
  • Presented solutions to C-suite executives including CIOs, CTOs and CFOs.
  • Produced over $2M in tangible ROI from professional services solutions.
  • Led e-commerce platform delivery for BestBuy.com, increasing online revenue by 45%.

Education

Master of Science - Information Systems

University of Phoenix
Phoenix, AZ
01.2022 - Current

BS, Business Information Systems -

University of Phoenix
Phoenix, AZ
01.2006

Skills

  • Product / Portfolio / Program Management
  • Business Process Improvement
  • Stakeholder Management
  • Global Cross-functional Team Alignment
  • SDLC / Software Development
  • XaaS Solution Architect
  • Data Analytics / Business Intelligence
  • AI / Automation
  • Account and Territory Management
  • Product and Service Management
  • Product Knowledge
  • CRM Software
  • Dashboard Creation

Certification

  • Certificate of Membership - The Interaction Design Foundation
  • Certified ScrumMaster - Scrum Alliance
  • Citizen Developer Core Skills Micro-Certification Suite - ServiceNow
  • Micro-Certification - Citizen Developer Application Creator - ServiceNow

Industries

  • PaaS
  • Healthcare
  • Prof Services/Consulting
  • Commercial RealTech
  • Deregulated Energy

Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Head of Program Management, Strategy

ServiceNow
03.2022 - Current

Master of Science - Information Systems

University of Phoenix
01.2022 - Current

Global Program Manager, PRM

ServiceNow
10.2020 - 03.2022

Global Program Manager, Security and Identity

Walgreens Boots Alliance
01.2019 - 09.2020

CRM Program Manager, Americas

JLL
01.2018 - 01.2019

Program Architect, Salesforce CRM

Advocate Aurora Health
01.2017 - 01.2018

Director, PMO

Florida Atlantic University
04.2014 - 04.2015

Principle Consultant

IBM
04.2011 - 08.2012

Global Project Manager

American Express
04.2011 - 08.2012

Director, Enterprise Business Systems

Kaplan
01.2010 - 04.2011

Associate Director, Academic Quality Assurance

Kaplan
04.2009 - 01.2010

ERP Integration Project Manager

Illinois Institute of Technology
12.2006 - 04.2009

Campus Systems Engineer

University of Phoenix
01.2003 - 12.2006

Principal Consultant

Exodus Communications
01.1998 - 01.2003

BS, Business Information Systems -

University of Phoenix

Similar Profiles

CREATE PROFILE
Asif Waliuddin