Summary
Overview
Work History
Education
Skills
Reference
Additional Information
Languages
Work Availability
Timeline
Hi, I’m

Asif Ahamed

New York,NY
Asif Ahamed

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
years of professional experience

Work History

Walgreens
Jamaica, NY

Sales Representative/ Customer Service
04.2015 - 12.2015

Job overview

  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Laguardia Community College
Queens, NY

IT Technical Support Specialist
01.2016 - 08.2016

Job overview

  • Assisted professors and pupils in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Monitored systems in operation and input commands to troubleshoot areas.

Senator Jose Peralta
Queens, NY

Canvassing Team Leader
08.2016 - 11.2016

Job overview

  • Went to over 200 doors over 10 miles daily to educate and sign up potential voters.
  • Collected and documented voter opinions on local, regional and national topics.
  • Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
  • Interacted with and educated many voters in different and difficult areas to promote Senator Jose Perlta’s campaign.
  • Enrolled over 30 new members For the democratic party daily.
  • Observed participants and recorded results.

Board Of Elections In The City Of New York
Queens, NY

Poll Worker
09.2018 - 09.2018

Job overview

  • Issued ballots and provided instruction on how to correctly mark choices.
  • Registered new voters for primary and general elections.
  • Monitored candidates and members of public for compliance with security, campaign and other procedures.
  • Set up, monitored and maintained polling equipment.
  • Checked addresses, IDs and registration cards.
  • Opened and closed polling booths.
  • Addressed voter questions and concerns.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

United States Marine Corps
Jacksonville, NC

Administrator
10.2018 - 10.2021

Job overview

  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.

United States Marine Corps
Garden City, NY

0341 Infantry Mortarman
10.2018 - 10.2021

Job overview

  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Led fire teams during battle drills and training exercises.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on daily basis.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.

MSFMART.COM

IT Support Specialist
11.2021 - Current

Job overview

  • Answered questions and provided information to customers about new software or hardware.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.

Education

Information Technology High School
Long Island City, NY

High School Diploma from Web Design & Coding
07.2018

University Overview

Online Military Courses
Remote

Military Certifications from Leadership

University Overview

York College of The City University of New York
Jamaica, NY

from Computer Science And Cybersecurity
06.2023

University Overview

Skills

  • Account Administration
  • Development Documentation
  • Defect Analysis and Resolution
  • Service Schedule Coordination
  • Troubleshooting Network Issues
  • Data Connectivity
  • Tracking and Documentation
  • Microsoft Certification
  • Help Desk Support
  • Computer System Diagnostics Software
  • Client Meetings
  • Bug Fixes
  • User Support and Troubleshooting
  • Advanced MS Office Suite Proficiency
  • Adobe Creative Cloud
  • Online Chat Support
  • Incoming Call Management
  • Copywriting
  • Salesperson
  • Small Arms Specialist

Reference

Reference

Masum Ahmed

IT Help Desk Manager

Masum.a@msfmart.com

+447387894089

Additional Information

Additional Information

-CPR Certified

-Group Fitness instructor

-Muslim Ummah Of North America ( Event Planner)

-Advanced Courses in Military Leadership

-Experienced with Adobe CS6

Experienced with Java, HTML, CSS and C++

Languages

Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Arabic
Limited Working
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Specialist
MSFMART.COM
11.2021 - Current
Administrator
United States Marine Corps
10.2018 - 10.2021
0341 Infantry Mortarman
United States Marine Corps
10.2018 - 10.2021
Poll Worker
Board Of Elections In The City Of New York
09.2018 - 09.2018
Canvassing Team Leader
Senator Jose Peralta
08.2016 - 11.2016
IT Technical Support Specialist
Laguardia Community College
01.2016 - 08.2016
Sales Representative/ Customer Service
Walgreens
04.2015 - 12.2015
Information Technology High School
High School Diploma from Web Design & Coding
Online Military Courses
Military Certifications from Leadership
York College of The City University of New York
from Computer Science And Cybersecurity

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Asif Ahamed