Asif Pasha
Digital Product Delivery & Transformation
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
- Seasoned Technology professional with over 25 of experience specializing in leading digital transformation and strategic technology initiatives across high-profile financial and consulting sectors. A strategic leader with a flair for driving cross-functional teams towards exceeding business objectives, optimizing enterprise data strategy, and pioneering innovative solutions within competitive markets. Actively Seeking opportunities as Digital Transformation Leadership roles to contribute towards organizational growth and innovation.
- Expert in enhancing business growth and customer experience through the implementation of AI, ML, RPA, Big Data, and Cloud technologies complemented by a robust track record in agile and DevOps methodologies, digital banking, e-commerce, and mobile strategies. Skilled in navigating complex regulatory landscapes, ensuring compliance, and leveraging cybersecurity frameworks
- Knowledgeable professional with history of leading successful teams and driving project completion. Proven ability to enhance operational efficiency and foster collaborative work environment. Demonstrated expertise in strategic planning and conflict resolution with a team player mindset and a go-getter attitude.
Overview
27
27
years of professional experience
5
5
Certificate
6
6
years of post-secondary education
Work History
Digital Transformation & Product Delivery
Wells Fargo
03.2023 - Current
- Product & Digital Innovation Leadership: Spearheaded product transformation, new technology adoption and delivery of digital platforms for consumer lending business value streams by adopting SaaS migrating 100+ API's for Origination & Servicing
- Defining epics & themes for the entire portfolio catering to Consumer Lending platforms and deriving Features & User Stories for the Product Organization (PM/PO/PA) using Scaled Agile Framework improving transformation scores ~7%
- Delivery & Transformation: Define Strategy for customers leveraging Omni Channels and Branch in alignment with the enterprise standards, Build Strategic Roadmap, manage cross-functional IT teams (Agile Delivery, Architecture, SRE/APM, Security, Data Center Ops, etc.,)
- Align to BPPA (Banking Platform & Product Architecture) domain based strategy.
- Manage product vision/roadmap, portfolio budgets, KPI/KRI's for the organization to support business and operations.
- Process Optimization & Strategic Implementation: Refined product delivery and strategic release plans to enhance efficiency.
- Establish Product Operating Model, Reusability of defined processes to introduce cost & effort savings
- Servicing Modernization & Cloud Adoption: Lead and support cloud-based SaaS initiatives for migrating legacy applications aligning with strategic roadmap
- Customer Experience Enhancement: Utilized agile and design solutions to improve customer satisfaction applying cost-benefit analysis and realization
- Risk Management & Compliance: Lead RCSA for Consumer Lending, established controls & policies for effectiveness ensuring risk and compliance adherence
- Process Alignment & Enterprise Resiliency: Streamlined processes with a focus on resiliency, enterprise vision and Objective & Key Results and Key Performance Indicator’s defined for the organization
- Legal, Risk, Compliance, and Controls: Managed regulatory requirements for product release, change control management and establish impact analysis process along with Root Cause Analysis (RCA) for mitigating and managing the existing controls efficiently
- Continuous Improvement & Operational Excellence: Drove innovation and operational excellence within a regulatory framework for sustainability
Director - Product & Business Delivery
TIAA-CREF
07.2022 - 03.2023
- Leadership & Strategy: Led digital initiatives for annuities, focusing on strategic growth areas
- Portfolio Management: Managed product lifecycle aligned with enterprise strategic goals.
- Cross-functional Collaboration: Enabled partnerships across functions for product innovation.
- Vendor Partnership: Worked with external partners for product analysis, evaluation and making informed decisions before building new enhancements.
- GTM Strategy: Integrated Go-To-Market strategies through timely collaboration and influencing.
- Agile Methodology: Implemented Agile methods to streamline .development and delivery for business initiatives ranging from $5M to $500M programs
- IT / Digital Transformation: Drove digital efforts to enhance product solutions and customer experience.
- Managed 24/7 business critical systems to meet sustainability requirements.
Head of Consumer & Business Banking Technology (Sr Director)
Santander Bank
06.2021 - 06.2022
- Leadership & Strategy: Lead the Consumer Business Banking technology vision and customer-centric solutions by defining the Omni Channel Product Strategy for Retain and Small Business Banking line of nusiness.
- Digital Innovation: Enhanced Digital Banking Strategy, Open Banking core services through transformation from Waterfall to Agile Delivery framework, Cloud adoption
- Operational Excellence: Improved digital capabilities and operational efficiency through the launch of AI based Sandi feature for supporting customer insight and issue which improved operational efficiency by 12%.
- Manage portfolio for Retail and Business Digital Plaform, accountability to manage CapEx - Change The Bank & OpEx – Run The Bank budgets.
- Stakeholder Engagement: Partnered with C-suite to align tech and business goals
- Architecture & Compliance: Guided technology architecture, risk, and compliance
- Customer Experience: Applied empathic design to enhance product strategy
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Innovate: Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of digital solutions.
- Global Delivery: Led cross-functional teams to successfully launch new products, meeting deadlines and budgets levaraging teams across US, Europe and APAC regions.
Senior Delivery Leader – Enterprise Functions Technology
Wells Fargo Bank
01.2020 - 05.2021
- Information Technology Leadership: Led the IDS program to build the client experiences platform across the enterprise using Hadoop platform
- Data Strategy Management: Managed governance frameworks for improved data processes, ensuring SOX compliance
- Cloud & Legacy Systems Strategy: Develop and support cloud migration strategies, integrating DevOps practices which introduced 15% operational efficiency
- Team Management: Directed Agile PODs for efficient project delivery
- Process Enhancement: Optimized data processes for compliance and efficiency
- Technology Adoption: Spearheaded cloud solution transitions supporting 15 LOB's
- Collaboration & Compliance: Ensured project alignment with compliance standards
Director of Banking Insurance & Capital Markets
Navigant Consulting Inc.
01.2019 - 10.2019
- Digital Strategy Leadership: Lead digital technology strategy projects for financial sector clients supporting Capital Markets generating $20M revenue per year
- Agile Team Management: Enhanced team skills for agile delivery of financial solutions
- Client Engagement & Solution Implementation: Identified and solved key client challenges in revenue streams
- LIBOR Migration & Strategy Design: Managed LIBOR migration projects and strategic solution designs
- Global Client & Team Management: Engaged with global clients and managed cross-functional teams
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Director of Technology
Ally Bank
12.2012 - 01.2019
- Digital Banking: Lead technology for Ally Bank (Online Enrollment, Payments, Sales & Marketing, Loan Origination & Servicing, Cross Sell) digital channels (Desktop & Mobile) Channels delivery supporting Deposits and Consumer Lending platforms
- Mortgage Lending (LoS & Servicing) Leadership: Directed the launch of Direct To Consumer platform leveraging Salesforce, SaaS and internal big data platform
- Data Analytics Development: Built and strategized mortgage analytics platforms
- Innovation Initiatives: Contributed to digital innovation practices, Coversational Banking, Robotic Process Automation(RPA)
- Cost Efficiency through Testing: Established automated mobile testing strategies
- Vendor SLA/OLA Management: Ensured compliance with service and operational agreements to manage enterprise platforms through process defined for Data Center Operations, SRE for managing high revenue generating applications.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
- Led offshore development teams, managing diverse personnel across varying levels of technical expertise.
Senior Manager Consulting
Cognizant Technology Solutions
08.2011 - 12.2012
- Mobile Strategy Leadership: Guided mobile strategies for financial services generating $5M+ revenue
- Digital Strategy Management: Lead and deliver mobile strategy and onboarding major fortune 100 clients
- Cross-Platform Development: Managed solutions across multiple mobile platforms offered as a service by major partners supporting Wealth, Brokerage and Retirement portfolios.
- Stakeholder Collaboration: Collaborated on mobile commerce initiatives
- Robo Advisor Integration: Integrated Robo Advisor into mobile services introduce operational efficiency for the call center reducing 18% calls
Program Manager
TIME WARNER CABLE
02.2011 - 07.2011
- Wireless Platform Debut: Led the launch of Time Warner's entry into wireless retail for the first time by formerly TWC (now Spectrum)
- POS Solution Leadership: Oversaw development of a retail Point of Sales solution for 30+ stores to be launched to offer wireless service
- Quality Assurance Management: Managed testing to uphold software quality for Salesforce CRM and other billing features
- Tech Architecture Strategy: Defined the framework for scalable operations
- NaaS Implementation: Established Network-as-a-Service for business integration
- Project Plan Execution: Developed and executed project implementation plans
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Delivery Head
VERIZON Inc
08.2002 - 12.2010
- E-Commerce Oversight: Directed $25M projects, enhancing B2B/B2C platforms across Verizon Telecom, Business and Wireless LOB's
- Team Leadership: Guided 300+ staff, promoting cross-disciplinary teamwork
- Strategic Initiatives: Managed CRM and eCommerce projects, boosting business solutions
- Dashboard Implementation: Deployed real-time monitoring for business insights
- Infrastructure Direction: Led Verizon Labs and Data Centers modernization
- Support System Enhancement: Established 24/7 helpdesk to handle incidents via crisis management process
- Transformed outdated processes into streamlined systems adapted perfectly for accommodating modern business demands while maintaining adherence standards set forth by regulatory agencies
- Delivered core infrastructure and enterprise initiatives for OSS/OSEIS Shared Services Platform delivery
- Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
Project Lead
DSQ Software Limited
07.1998 - 07.2002
- Managed project delivery for Telecom & Networking SBU
- Catered to Energy ICT Belgium clients project for delivering Embedded Linux based energy consumption units leveraging SCADA.
- Acquired exposure and trained the team on System V IPC's (Semaphores, Sockets, Message Queues for developing networking projects built leveraging VxWorks, pSOS Real-Time Operating System, Embedded Linux, Unix and Windows respectively.
- Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
- Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
- Achieved project success by efficiently allocating resources and managing schedules.
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
Education
Master of Science - Computer Science
01.1999 - 12.2001
Bachelor of Science - Computer Science
05.1995 - 03.1998
Skills
- Strategic planning
- Continuous improvements
- Process improvement
- Influencing others
- Change management
- Operations management
- Process monitoring and improvement
- Teamwork and collaboration
- Relationship building
- Operational efficiency improvement
- Delivery management
- Digital strategy
- Digital transformation
Accomplishments
- Achieved business milestones by delivering the product vision, as per the defined KRI/KPI's leveraging best practices for delivery with accuracy and efficiency.
Certification
- Designing and Building AI Products and Services, Massachusetts Institute of Technology, Boston, MA
- Certified SAFe 5 Product Owner/Product Manager, SAFe Agile
- High-Performing Leadership Program, Cornell University, Ithaca, NY
- Executive Leadership Certification, Cornell University, Ithaca, NY
- Project Management Professional (PMP) aligned with PMBOK Guide – 4th Edition, PMI Chennai Chapter
- IT Service Management (ITSM) & IT Infrastructure Library (ITIL) v4 Certification
- Certified Lean Agile Practitioner, with emphasis on Product Owner & Product Manager roles
- Six Sigma Certification & Business Process Management (BPM) Training
- CMMI Level 5 Quality Management Systems Understanding
- Pragmatic Marketing Framework Certification
- Certified SAFe Practitioner – Scaled Agile Framework
- COSO/ISACA Risk Management Framework Introduction
- Executive & High-Performance Leadership, Cornell University
- Certified Cloud Architect Training with focus on Amazon Web Services (AWS) & Microsoft Azure
- Payment Card Industry Data Security Standard (PCI-DSS) & General Data Protection Regulation (GDPR) Compliance
- Temenos T24 Transact Treasury Module Introduction
- Cybersecurity Framework & Information Security Forum (ISF) Standards, SOX Training
- Workshop on Digital Capabilities Prototyping Leveraging Betterment, Wealth front & Stash
- IBM FileNet Content Management Solutions Training
Affiliations
- Harvard Business Review
- Mckinsey Consulting
- PMI
- Observability Engineering Community
Languages
Arabic
Limited Working
English
Native or Bilingual
French
Elementary
Japanese
Elementary
Tamil
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Youth Development Programs
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Team Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Transformation & Product Delivery - Wells Fargo
03.2023 - Current
Director - Product & Business Delivery - TIAA-CREF
07.2022 - 03.2023
Head of Consumer & Business Banking Technology (Sr Director) - Santander Bank
06.2021 - 06.2022
Senior Delivery Leader – Enterprise Functions Technology - Wells Fargo Bank
01.2020 - 05.2021
Director of Banking Insurance & Capital Markets - Navigant Consulting Inc.
01.2019 - 10.2019
Director of Technology - Ally Bank
12.2012 - 01.2019
Senior Manager Consulting - Cognizant Technology Solutions
08.2011 - 12.2012
Program Manager - TIME WARNER CABLE
02.2011 - 07.2011
Delivery Head - VERIZON Inc
08.2002 - 12.2010
University of Madras - Master of Science, Computer Science
01.1999 - 12.2001
Project Lead - DSQ Software Limited
07.1998 - 07.2002
University of Madras - Bachelor of Science, Computer Science
05.1995 - 03.1998
Personal Information
Citizenship: U.S Citizen
Software And Tools Proficiency
- CRM & Marketing Tools: Salesforce, Siebel, ExactTarget, Adobe SiteCatalyst, Google Analytics, Tag Manager, Hubspot, Adobe Target, Optimizely, Liferay DXP
- UX/CX Design: Sketch, Figma, Adobe XD, SWOT Analysis, CSF, Scenario Modelling
- Mobile Development: iOS, Android, Windows Mobile, BlackBerry, Hackathon Management
- Identity Access Management & Fraud Detection: PingFed, LexisNexis
- Middleware Technologies: IBM MQ Series, Kafka, SAP ERP, .NET, MVC, Java, JSON, REST/SOAP, ESB/OSB, IBM API Connect, J2EE, UNIX/Linux, Microservices, VERITAS Cluster, SCADA, BEA Weblogic, IBM Websphere, F5, iPlanet, IIS, Tridion, Exalogic
- Legal, Risk & Compliance: LexisNexis, Archer GRC, OCC Compliance, SOX Audit, COSO & Risk Frameworks, ThreatMetrix
- Collaboration & Project Management: SharePoint, Confluence, Figma Board, Jira Align, Atlassian Suite (JIRA, Bitbucket, GitHub), ServiceNow, Workday, SAP
- Vendor & Risk Management: RFI/RFP Process Management, 3rd Party Relationship & Risk Management
- Data Analytics & Reporting: Hadoop, EDL, Data Mart, Abinitio, Talend, Tableau, Business Objects, Power BI, AI/ML, RPA, AWS AI, Dialogflow, IBM Watson, SQL, Oracle, ETL, SSIS, Informatica
- Cloud Technologies: AWS, Azure, GCP, DevOps, CI/CD, OpenShift, GitHub, SonarQube
- Operations & Monitoring: Disaster Recovery, Business Continuity Planning, ITIL, Incident Management, Release Management, Splunk, Tealeaf, AppDynamics, Moogsoft
- Real-Time Operating Systems: VxWorks, pSOS
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
Ecommerce Omni Channels - Mobile & Desktop
J2EE
NET
Point of Sale
Embedded Systems
Telecom
Networking
Salesforce & Siebel
Splunk, Tealeaf, Dynatrace
SAP - Business Objects, ERP
Real-Time Operating Systems
Data - BigData (Hadoop), Tableau Reporting, SRS, etc,
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