ASIM LASAN
Sacramento,CA
Summary
I have over 13+ years of hands-on experience in Data Analytics, Performance Management, Customer Experience Management, Network delivery, Managed services, Rollout projects & Consultancy.Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
14
14
years of professional experience
Work History
Network Data Analyst
Ericsson
04.2016 - 12.2024
- Company Overview: Joined Ericsson Omantel Managed Service Project in Muscat, Oman
- Monitoring of Statistics and Key Performance Indexes (KPI) of Omantel Network
- End to End Analysis of Social media applications for best-in-class customer experience
- Performance management of Legacy & Cloud core nodes of Omantel mobile network
- Performing Health checks to identify Social media applications with highest latency and optimizing the route with the help of IP network support team
- Creating technical reports using Excel and other tools to provide insights and workable solutions to improve customer experience
- Providing performance analysis of network nodes
- Hands on experience on SmartCare SEQ Analyst and INSPUR for CEM (Customer experience management) analytics, KQI & KPI analysis of network
- MBB (Mobile broadband) traffic analysis and forecast
- Using Data Analytics to identify the change in patterns and making case studies for the customer
- Making templates to generate trend analysis for Service KPI's (Web, streaming, Voice & SMS) and major OTT's
- Identifying the underlying cause of degradation in the network
- Studying the Cause category and Failure analysis, generating longer trends to verify the user behavior and escalating to the concerns
- CEM-Customer experience management, working closely with VIP customers, analyzing the performance issues faced by customers and creating a workaround for that
- Configuration of alarm threshold and update time to time as per network performance
- Trace Analysis on VIP customer numbers, identifying the issue and escalating it back to the SME
- Joined Ericsson Omantel Managed Service Project in Muscat, Oman
Network Performance Engineer
Ufone
01.2015 - 04.2016
- Managed performance and fault management of CS & PS core nodes.
- Monitoring of KPI for better network performance, rectify and report the faults in IMS Core, CS Core & PS Core network
- Performance management of International Roaming KPIs (Inbound +Outbound)
- Monitoring and issue escalations of GRPS traffic APN wise
- Hand on experience on M2000 IP Base Tools & U2000
Core NOC Engineer
Huawei Technologies
05.2011 - 01.2015
- Experience includes overseeing alarm functions and assessing system performance in CS & PS Core NOC.
- Managed international roaming issues effectively.
- Providing 24x7 monitoring and RCA tracking of all the faults in network and working efficiently according to SLAs and maintaining KPIs
- Managed issue escalations related to GRPS traffic on various APNs.
- Tracked and managed follow-ups on escalated tickets to maintain efficiency.
Internship
Pakistan Telecommunication Company Limited (PTCL)
07.2008 - 09.2008
- Successfully completed eight weeks of internship in Pakistan Telecommunication Company Limited (PTCL)
Education
Bachelors Of Electrical Engineering - Specialized in Telecommunications
University of Engineering and Technology (UET)
Taxila01.2009
Higher Secondary School Certificate (HSSC) - Pre Engineering
Islamabad Model College for boys (IMCB)
Islamabad01.2005
Secondary School Certificate (SSC) - Science
Islamabad Model College for boys (IMCB)
Islamabad01.2003
Skills
- Data analysis
- Network Performance Management
- Network Fault Management
- KPI tracking
- Report generation
- Problem solving
- Trend analysis
- Analytical thinking
Hobbies and Interests
- Football
- Video Gaming
- Swimming
- Movies
- Music
Personal Information
- Date of Birth: 07/31/87
- Gender: Male
- Marital Status: Married
Accomplishments
Successfully deployed Ericsson Service Operations Center department with the help of higher management, received recognition from customer Omantel.
Developed multiple templates and reports once IMS became On-Air in Omantel.
Increased customer satisfaction by resolving technical issues, using critical thinking to break down problems, evaluate solutions and make decisions.
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Network Data Analyst
Ericsson
04.2016 - 12.2024
Network Performance Engineer
Ufone
01.2015 - 04.2016
Core NOC Engineer
Huawei Technologies
05.2011 - 01.2015
Internship
Pakistan Telecommunication Company Limited (PTCL)
07.2008 - 09.2008
Bachelors Of Electrical Engineering - Specialized in Telecommunications
University of Engineering and Technology (UET)
Higher Secondary School Certificate (HSSC) - Pre Engineering
Islamabad Model College for boys (IMCB)
Secondary School Certificate (SSC) - Science
Islamabad Model College for boys (IMCB)
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