Asim Upreti
Andover,KS
Summary
Dedicated professional with 10+ years of experience in customer service, retail, information technology and data entry in healthcare. Proven track record in improving customer satisfaction and operation streamlining. Strong problem solving, team management, time management and communication skills.
Overview
2026
2026
years of professional experience
Work History
Information Technology Support
Pfizer
2018 - Current
- Supported quality improvement initiatives by actively participating in relevant training sessions and workshops on emerging healthcare trends or technology advancements.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Facilitated the introduction of new technology systems, improving information accessibility and supporting more informed decision-making practices within the organization.
- Evaluated and recommended technology solutions to support business growth, ensuring scalability and alignment with organizational objectives.
Customer Service Representative
Hospira
2015 - 2017
- Managed over 100 customer inquiries daily
- Increased customer satisfaction by 17%
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Supervisor
Wake Forest Baptist Medical Center
2010 - 2013
- Audited production reports, tracking data entry and processing errors.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Managed performance expectations for 500 employees within medical department.
- Analyzed workflow processes and implemented improvements, leading to more streamlined operation.
- Cross-checking entered data against source documents to correct errors and ensure data integrity.
- Updated existing records and performing routine data cleanup.
- Sorting, categorizing, and organizing physical and digital files for easy retrieval.
- Handling sensitive information with strict privacy and security.
Gas Station Manager
Chevron
2009 - 2010
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Initiated waste reduction program by optimizing inventory ordering and storage, cutting down on excess costs.
Education
Bachelor of Science - Engineering
University of Alabama At Birmingham
Birmingham, Alabama, AL01-2009
Skills
- Customer Service
- Problem Solving
- Communication
- Multitasking
- Data Entry
- Time Management
- Team Work
- Inventory Management
- Information technology support
- Jobsite support
- Photonic Sensor Technology
- Technology-driven testing
Timeline
Information Technology Support
Pfizer
2018 - Current
Customer Service Representative
Hospira
2015 - 2017
Data Entry Supervisor
Wake Forest Baptist Medical Center
2010 - 2013
Gas Station Manager
Chevron
2009 - 2010
Bachelor of Science - Engineering
University of Alabama At Birmingham