Asimina Mitilineos
Matawan
Summary
Dynamic hospitality professional with extensive knowledge of New York City’s Midtown, Upper East Side, and Downtown areas, specializing in customer service and concierge duties. Proven experience with leading hotels such as 60 Thompson Hotel and Viceroy Central Park, recognized for strong leadership and ownership in roles. Exceptional interpersonal communication skills, effective time management, and proficiency in industry-standard software including Opera and MS Office. Fluent in English and Greek, with a commitment to delivering outstanding guest experiences and a member of the New York City Association of Hotel Concierges.
Overview
22
22
years of professional experience
Work History
Concierge
Le Meridien Central Park New York
New York
05.2019 - Current
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
Concierge
Viceroy Central Park New York
New York
11.2013 - 05.2019
- Prioritizing, organizing guest needs including dinner reservations, theatre tickets, amenities, and in room massages
- Arrange and confirm all transportation arrangements with hotels contracted limousine company, packages, lost and found items
- Recommendations of restaurants, Broadway shows, sporting events
- Provide guests with itineraries, confirmations, things to do in the city in the form of an email, written, or computer-generated forms
- Maintain an updated database online with information of things to do in the city per season
Head Concierge
60 Thompson Hotel
New York
01.2013 - 11.2013
- Working in conjunction with management, front desk, and housekeeping staff assuring the highest level of standards and services are being met
- Experienced in managing and overseeing a small team of concierge’s
- Responsible for overall managerial duties providing team member coaching
- Handling weekly time sheets, scheduling vacation times, weekly schedule, and all pertinent responsibilities related to the position.
- Supervising, training and developing a team of staff, including concierges, front desk and doormen
Concierge
60 Thompson Hotel
New York
08.2010 - 12.2012
- Ensure customers receive the highest quality of service in a caring and compassionate atmosphere
- Handle guest requests for restaurant reservations and in house services
- Answer telephone in friendly, professional manner, catering to guest request
- Booking theatre tickets and concerts, recommending places to eat, and arranging airport pick-ups and other transportation
Front Desk
60 Thompson Hotel
New York
10.2007 - 08.2010
- Greet and check in guest in a friendly and efficient manner with all aspects of hotel amenities
- Managed control center and all inbound calls for Thompson Hotel and sister properties
- Trained and evaluated new employees in guest relations and use of Opera (PMS)
- Review arrivals and departures for guest preference to ensure customer satisfaction
Medical Receptionist
Dr. Kampessis Ophthalmology
Brooklyn
08.2003 - 12.2006
- Manage a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major health carriers and Medicaid.
- Scheduled patient medical screenings and following up to obtain results
- Obtain medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.
Education
B.S. - Psychology
City University of New York, the College of Staten Island
NY05.2009
Skills
- Extensive knowledge of NYC neighborhoods and attractions
- Concierge and front desk expertise
- Leadership and responsibility
- Organizational skills and time management
- Multitasking and prioritization
- Interpersonal communication skills
- Proficient in PC and Mac applications
- Typing speed of 40 wpm
- Fluent in English and Greek
Accomplishments
- 2024 Big Apple awards
- Member of the the New York City Association of Hotel Concierges
Languages
Greek
Full Professional
Timeline
Concierge
Le Meridien Central Park New York
05.2019 - Current
Concierge
Viceroy Central Park New York
11.2013 - 05.2019
Head Concierge
60 Thompson Hotel
01.2013 - 11.2013
Concierge
60 Thompson Hotel
08.2010 - 12.2012
Front Desk
60 Thompson Hotel
10.2007 - 08.2010
Medical Receptionist
Dr. Kampessis Ophthalmology
08.2003 - 12.2006
B.S. - Psychology
City University of New York, the College of Staten Island
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