Asina Ybarra
Tucson,AZ
Summary
High-performing professional dedicated to customer satisfaction with knowledge and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Sort Associate
Amazon
03.2024 - Current
- Used hand-held scanners to sort items into specific categories.
- Expedited shipping process by scanning and labeling packages with accuracy and attention to detail.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Increased efficiency by organizing and sorting packages according to destination and delivery requirements.
- Stacked items according to weights, sizes, types, and picking priorities.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Team Lead
Walmart
11.2011 - 12.2022
- Managed day-to-day receiving freight operations, typically overseeing more than 15 associates.
- Delegated freight and stocking times based on scheduling.
- Identified and realigned workflow with changing business demands to reduce impact of business
operations. - Established and maintained operating schedules to provide effective coverage for key areas.
- Conducted job performance evaluation.
- Promoted employee safety awareness based on understanding of organizational best practices.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Received and staged incoming freight to be transported to sales floor.
- Investigated inventory discrepancies to maintain record keeping validation
Sales Associate
Ross Dress For Less
11.2011 - 05.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Saks Off Fifth Ave
01.2011 - 07.2011
- Managed returns process efficiently.
- Enhanced customer satisfaction by promptly assisting them with fitting room needs and inquiries.
- Tracked inventory movement within the fitting rooms using store systems, minimizing discrepancies in stock counts.
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Picked out correct sizes and colors according to each customer's specific interests.
- Answered customer telephone calls to provide information about store policies and available merchandise.
Skills
- 10 plus years in customer/retail service
- Money handling abilities
- Attentive Customer Service
- Warehouse Safety
- Loading and unloading
- Shipping and receiving
- Workplace Cleanliness
- Order Picking
- Pallet Jack Operation
- Quality Control
- Workflow Management
- Attention to Detail
Timeline
Sort Associate
Amazon
03.2024 - Current
Team Lead
Walmart
11.2011 - 12.2022
Sales Associate
Ross Dress For Less
11.2011 - 05.2012
Sales Associate
Saks Off Fifth Ave
01.2011 - 07.2011