Asir Jahufar
Doha,Qatar
Summary
Dynamic account manager with over 15 years of experience at Vodafone Qatar, specializing in customer success and retention. Proven expertise in upselling strategies and data-driven decision-making, driving significant revenue growth through strategic planning and relationship building. Recognized for enhancing client satisfaction and consistently exceeding performance targets, fostering long-term partnerships.
Overview
18
18
years of professional experience
Work History
Vas & Loyalty Account Manager
Vodafone Qatar
Doha
04.2024 - Current
- Contribute to business growth through the execution of service strategies, focusing on renewals, upselling, and customer retention.
- Partner with key accounts to identify new business opportunities, and drive customer success across digital services.
- Strengthen relationships with enterprise clients and partners, ensuring delivery excellence and alignment with customer objectives.
- Lead cross-functional collaboration between sales, delivery, and operations teams to optimize service performance.
- Monitor pipeline health, forecast renewals, and identify upsell opportunities to exceed revenue targets.
- Conduct business reviews and performance assessments with partners.
- Serve as a key escalation point to resolve customer issues swiftly, and maintain high satisfaction levels.
- Managed client accounts to enhance customer satisfaction and loyalty.
- Developed strategic account plans to meet client needs and objectives.
- Analyzed market trends to identify opportunities for account growth.
Direct Sales Operation
Vodafone Qatar
Doha
01.2020 - 03.2024
- Executed sales operations strategy across direct sales channels, consistently achieving and exceeding targets.
- Developed and maintained a robust sales pipeline through lead conversion and territory planning.
- Collaborated with marketing and sales teams to maximize the impact of demand generation campaigns.
- Partnered with existing clients for upselling and renewal opportunities.
- Enhanced operational efficiency through data-driven decision-making using Oracle and BI tools.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Direct Sales Team Lead
Vodafone Qatar
Doha
10.2018 - 01.2020
- Led and coached a team of sales executives to deliver consistent sales growth and exceed KPIs.
- Built strong client relationships to promote service adoption, and enhance customer lifetime value.
- Drove large deal execution by coordinating with internal stakeholders and aligning on customer requirements.
- Conducted business reviews to evaluate client value realization, and align on future expansion opportunities.
- Led sales team to achieve monthly targets and drive revenue growth.
- Developed training programs to enhance team skills and product knowledge.
- Collaborated with marketing teams to create effective promotional campaigns.
- Monitored sales performance metrics and provided feedback for improvement.
- Implemented sales processes that improved efficiency and team productivity.
Senior Sales Advisor
Vodafone Qatar
Doha
07.2013 - 12.2018
- Delivered exceptional customer experiences through consultative selling and tailored solution recommendations.
- Promoted new service features and solutions, contributing to revenue growth and customer loyalty.
- Handled escalations and ensured prompt resolution, strengthening customer trust and retention.
- Analyzed customer feedback to enhance product offerings and service quality.
- Managed inventory levels and ensured accurate product displays in-store.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
Indoor Sales Associate
Al Maaref Trading
Doha
04.2008 - 10.2011
- Drove product sales through customer engagement, relationship management, and proactive support.
- Supported revenue growth initiatives and maintained consistent achievement of sales goals.
Education
Diploma Level-7 - Strategic Management and Leadership
Berkeley Consultancy
Qatar01.2024
Diploma Level-5 - Business Management
Berkeley Consultancy
Qatar01.2023
Higher National Certificate - Business Management Level-4
Icon Training Centre
Qatar01.2021
High School Diploma -
Ghafooriyya Arabic College
Colombo, Sri Lanka01-2006
Skills
- Account and territory management
- Customer success and retention
- Renewals and upselling
- Sales strategy execution
- Digital transformation enablement
- Stakeholder and partner management
- Pipeline development and governance
- Business reviews and value assessments
- Data-driven decision making (Oracle, Power BI, Tableau)
- Cross-functional collaboration
- Customer retention
- Upselling strategies
- Strategic planning
- Relationship building
- Market analysis
- Territory sales experience
- Goal setting
Personal Information
Title: Account & Partner Management Professional
Languages
- English
- Arabic
- Hindi
- Tamil
- Malayalam
Languages
English
First Language
Arabic
Proficient (C2)
C2
Timeline
Vas & Loyalty Account Manager
Vodafone Qatar
04.2024 - Current
Direct Sales Operation
Vodafone Qatar
01.2020 - 03.2024
Direct Sales Team Lead
Vodafone Qatar
10.2018 - 01.2020
Senior Sales Advisor
Vodafone Qatar
07.2013 - 12.2018
Indoor Sales Associate
Al Maaref Trading
04.2008 - 10.2011
Diploma Level-7 - Strategic Management and Leadership
Berkeley Consultancy
Diploma Level-5 - Business Management
Berkeley Consultancy
Higher National Certificate - Business Management Level-4
Icon Training Centre
High School Diploma -
Ghafooriyya Arabic College