Asiria Castillo
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Fire Chick, adept in cash handling and customer service. Leveraged product recommendations and efficient payment processing to significantly increase revenue. Trained staff, ensuring operational excellence and fostering a positive shopping environment. Skilled in balancing drawers and managing refunds, demonstrating both hard and soft skills in dynamic retail settings. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Cashier
Fire Chick
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
Summer Camp Staff Member
City Of Dallas Parks and Recreation
06.2024 - 08.2024
- Led groups of children safely through variety of camp activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Liaised with community organizations to promote recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Transported and escorted program participants to and from activities and on field trips.
- Trained staff members on conducting events and following safety procedures.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Ordered and maintained all recreational equipment.
- Collaborated with other recreation staff in developing new recreational activities.
Nanny/Babysitter
Town Home
10.2021 - 04.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared meals and snacks for children based on dietary guidelines.
- Provided developmentally appropriate activities for children.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children on playground to help develop physical and social skills.
- Coordinated playdates and outings to meet children's physical and social needs.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered medications, following strict instructions from parents and medical labels.
- Guided school homework and read bedtime stories to support development.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Server/Restaurant Hostess
El Campesino
02.2019 - 06.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
Education
GED -
Wilkinson Center
Mesquite, TXSkills
- Product restocking
- Cash Handling
- Drawer balancing
- Product Recommendations
- Payment Processing
- Customer Assistance
- Customer Service
- Cash Register Operation
- Payment Collection
- Staff Training
- Daily Reporting
- Refunds and exchanges
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier
Fire Chick
06.2024 - Current
Summer Camp Staff Member
City Of Dallas Parks and Recreation
06.2024 - 08.2024
Nanny/Babysitter
Town Home
10.2021 - 04.2024
Server/Restaurant Hostess
El Campesino
02.2019 - 06.2021
GED -
Wilkinson Center