ASIYA HUSSEIN
Arlington,TX
Summary
With a proven track record in data management and exceptional customer service, honed at Teleperformance USA Inc. and other notable companies. Skilled in data analysis and credit card processing, I excel in creating loyal customer bases and improving operational efficiencies. My dedication to customer support and ability to foster positive client relationships stand out, showcasing a unique blend of analytical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Package Handler
Amazon
Haslet, TX
06.2024 - Current
- Monitored package deliveries to ensure timely arrivals at destinations.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Tagged and wrote identifying information on containers, boxes and cargo.
Customer Service Representative
Teleperformance USA Inc.
Grand Prairie, US
11.2022 - 06.2024
- Kept accurate and current customer account data with manual form processing and digital information updates
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold
Group Leader
YMCA of Arlington
Arlington, US
11.2021 - 11.2022
- Helped students with homework problems and encouraged them to develop good study habits
- Provided crucial emotional support to children with special needs
Customer Service Representative
Wells Fargo Bank
Grand Prairie, US
03.2022 - 08.2022
- Took phone calls about banking products such as checking, savings, loans, and lines of credit
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me
Facility Maintenance Worker
Lockheed Martin
Grand Prairie, US
01.2021 - 05.2021
- Handled a wide range of cleaning products and solutions in a safe and effective manner
- Maintained records of scheduled maintenance procedures by completing daily, weekly, and monthly checklists on building equipment
- Removed trash and recyclables and disposed of them in proper receptacles at the end of each shift
Cabin Cleaning Agent
Alaska Airlines Arena at Hec Edmundson Pavilion
Seattle, US
07.2020 - 09.2020
- Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces
- Had an excellent attendance record and was always on time for work
Education
High School -
Texas Success Academy
Arlington, TX01.2020
Early Childhood Education - Some college (No degree)
North Lake College Main Campus
Irving, TXSkills
- Data analysis
- Data Management
- Customer service
- Credit card processing
- Data entry
- Technical support
Timeline
Package Handler
Amazon
06.2024 - Current
Customer Service Representative
Teleperformance USA Inc.
11.2022 - 06.2024
Customer Service Representative
Wells Fargo Bank
03.2022 - 08.2022
Group Leader
YMCA of Arlington
11.2021 - 11.2022
Facility Maintenance Worker
Lockheed Martin
01.2021 - 05.2021
Cabin Cleaning Agent
Alaska Airlines Arena at Hec Edmundson Pavilion
07.2020 - 09.2020
High School -
Texas Success Academy
Early Childhood Education - Some college (No degree)
North Lake College Main Campus