Asja D. James
McDonough,Georgia
Summary
- Expert leadership and proven ability to work under pressure, innovative in identifying and using appropriate protocols and resolutions, yielding exceptional results in daily support. Articulate and an effective written and verbal communicator with excellent team-building and interpersonal skills. Recognized as a resourceful person, with a get-it-done attitude; key problem solver, and creative leader. An organized, valuable team player with proven talent, and unique expertise in the following areas: Specialized Experience, Strengths & Competencies
- Highly competent multitasking skills, flexible and ability to work under pressure;
- Experienced provider of high-level customer service and support;
- Exceeds the expectation as a competent, knowledgeable, and helpful professional;
- Comprehensive organizational skills; data collection and analyzation;
- Exceptional team player and problem solver;
- Proficient in the implementation of professional strategies that support growth and development;
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Assistant for Noninfectious Disease
CDC
11.2024 - Current
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
Customer Service Clerk
QuikTrip
01.2023 - Current
- Promotes excellent customer service and selling culture; builds enduring relationship with customers and exceed their expectations
- Creates interactive customer focused service and selling environment
- Maintains accurate knowledge of products, merchandising standards and other areas of customer service
- Develops strong knowledge and understanding of product categories, their features and benefits
- Performs store housekeeping functions and assist in setting up sales
- Provides assistance in processing merchandise for customers and refilling them in the store
- Takes part in receiving and checking floor stock
- Completes all sales transactions correctly and efficiently and ensures cash and media accountabilities are properly maintained at POS registers
- Demonstrates a positive and enthusiastic attitude when interacting with colleagues and customers
Shift Manager
Wendy's
01.2020 - 01.2023
- Ensured that all employees present a neat, clean appearance and wear company uniform
- Ensured food safety, quality and accuracy of orders
- Resolved customer complaints quickly while maintaining positive customer relations
- Greeted customers and maintained a polite and pleasant manner when serving customers
- Maintained positive and professional relationship with Team Members
- Maintained a safe and clean environment for employees and customers
- Actively trained Team Members on providing excellent customer service
- Oversaw and managed subordinate employees and provided direction
- Managed conflicts constructively and worked with colleagues to achieve positive resolution
Key Holder
Dollar General
01.2019 - 01.2022
- Promoted excellent customer service and selling culture; built enduring relationship with customers and exceed their expectations
- Maintained accurate knowledge of products, merchandising standards and other areas of customer service
- Collaborated with the leadership team of the store to maintain management reports and processes
- Provided assistance in processing merchandise for customers and refilling them in the store
- Oversaw receiving and checking floor stock
- Completed all sales transactions correctly and efficiently and ensured cash and media accountabilities are properly maintained at POS registers
- Performed opening and closing procedures following Dollar General set standards
Shift Manager
Taco Bell
01.2017 - 01.2020
- Ensured that all employees present a neat, clean appearance and wear company uniform
- Ensured food safety, quality and accuracy of orders
- Resolved customer complaints quickly while maintaining positive customer relations
- Greeted customers with a smile and maintained a polite and pleasant manner when speaking with customers
- Demonstrated a positive and enthusiastic attitude with colleagues
- Maintained a safe and clean environment for employees and customers
- Actively participated in training of Team Members
- Oversaw and managed subordinate employees and provided direction
- Managed conflicts constructively and worked with Managers to achieve positive resolution
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA05-2026
Associate degree - Transfer Pathway to Nursing
East Georgia State College
05.2020
High School Diploma -
Ola High School
05.2017
Skills
- Multitasking skills
- Customer service
- Organizational skills
- Data collection
- Data analyzation
- Team player
- Problem solver
- Implementation of professional strategies
- Growth and development
- Data entry
- Multitasking and organization
- Teamwork and collaboration
References
Professional References Furnished Upon Request
Experienceprofile
Expert leadership and proven ability to work under pressure, innovative in identifying and using appropriate protocols and resolutions, yielding exceptional results in daily support. Articulate and an effective written and verbal communicator with excellent team-building and interpersonal skills. Recognized as a resourceful person, with a get-it-done attitude; key problem solver, and creative leader. An organized, valuable team player with proven talent, and unique expertise in the following areas., Highly competent multitasking skills, flexible and ability to work under pressure, Experienced provider of high-level customer service and support, Exceeds the expectation as a competent, knowledgeable, and helpful professional, Comprehensive organizational skills; data collection and analyzation, Exceptional team player and problem solver, Proficient in the implementation of professional strategies that support growth and development
Certification
- Certified Data Professional (CDP)
- Project Management Professional (PMP)
- Certified Medical Assistant (CMA)
Timeline
Program Assistant for Noninfectious Disease
CDC
11.2024 - Current
Customer Service Clerk
QuikTrip
01.2023 - Current
Shift Manager
Wendy's
01.2020 - 01.2023
Key Holder
Dollar General
01.2019 - 01.2022
Shift Manager
Taco Bell
01.2017 - 01.2020
Associate degree - Transfer Pathway to Nursing
East Georgia State College
High School Diploma -
Ola High School
Bachelor of Science - Integrated Health Science
Kennesaw State University