Asjah jenkins
Killeen ,United States
Summary
Driven Operations Specialist with 6 years of experience. Guides staff and project leaders to optimize productivity in meeting mission objectives. Keen professional with eye towards strengthening team collaboration and realizing excellence in performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aviation Operations Sergeant
Army
07.2022 - Current
- Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
- Streamlined aviation operations by developing and implementing efficient standard operating procedures.
- Ensured timely completion of missions with effective coordination between ground and aircrew personnel.
- Improved communication, resulting in increased situational awareness among team members during high-stress situations.
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Conducted comprehensive risk assessments before each mission, implementing necessary precautions to mitigate potential hazards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Enhanced mentee performance by providing personalized guidance and support.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Mentored junior team members in best practices for strategic communications, fostering professional development and growth within the organization.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Aviation Operations Specialist
Army
07.2020 - 06.2022
- Improved battalion training efficiency by developing and implementing comprehensive lesson plans tailored to individual needs.
- Enhanced soldier skill sets with targeted instruction, resulting in increased mission readiness.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Organized and allocated resources required to meet needs of students and instructors.
- Ensured compliance with military training standards and guidelines by conducting regular audits of instructional materials and methodologies
- Established a positive learning environment by enforcing discipline standards, promoting teamwork, and encouraging open communication among battalion members.
Aviation Operations Specialist
Army
04.2019 - 07.2020
- Managed sensitive information with discretion while preparing security clearances for crew members on classified missions.
- Assessed weather conditions thoroughly prior to flights so as to avoid hazardous situations or delays due to unforeseen circumstances.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards..
Education
Bachelor of Arts - Psychology
University of Maryland Global Campus
10.2025
Skills
- Quality assurance inspections
- Flight planning
- Personnel Supervision
- Flight Operations Management
- Team Development
- Staff Management
- Leadership Development
- Problem-Solving
- Operational planning
- Adaptability
- Active Listening
- Internal Communications
Accomplishments
- Supervised team of over 15 staff members.
- Collaborated with team of 10 in the development of a physical fitness program which led to growth in the unit.
- Documented and resolved schools issues which led to better organizations and enrolling students faster into schools.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Equal Opportunity leader Training, -[2022-2024]
- Sexual Assault Victim Advocate Training - [2023-2024]
- Certified Corrosion Monitor, ARMY - [2023-2024]
- Certified Publications Manager, ARMY - [2023-2024]
Timeline
Aviation Operations Sergeant
Army
07.2022 - Current
Aviation Operations Specialist
Army
07.2020 - 06.2022
Aviation Operations Specialist
Army
04.2019 - 07.2020
Bachelor of Arts - Psychology
University of Maryland Global Campus