Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asjia BelkHolmes

Lawton

Summary

Objectives To work hard and get the job done and timely and correct manner To Always complete task given. To Always Keep a clean workplace Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Health] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer service

SITEL
03.2023 - 01.2024
  • Took Over 300 calls A week, helped customers with insurance information, sent out documents worked in multiple computer systems.
  • Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
  • Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Healthcare Customer Service Representative

UnitedHealth Group
02.2023 - 03.2023
  • Healthcare (patient claims Repersentive), Helped patients,took 300 or more calls, worked in Microsoft systems and used medical term and Microsoft excel.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

Call Center Representative

City National Bank
09.2020 - 01.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Crew Member

Freddy’s Steakburger Custard
07.2019 - 06.2022
  • Counted and handled money, helped customers/customer service, Maintenance, prepped other food, stocked and setup workplace, unloaded shipment
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Fashion Assistant

K&D STYLES
12.2017 - 07.2019
  • Assisted with cliental, helped with booking,took&put items,Worked in multiple computer systems.
  • Improved visual merchandising by creating eye-catching displays and effectively utilizing store space.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Contributed to increased sales by keeping inventory organized, well-stocked, and easily accessible.

Crew Member

McDonald’s
11.2016 - 05.2017
  • Counted/Handled money, helped customers/customer service, Maintenance, cooked and prepared fries and prepped other food, stocked and setup workplace, unloaded shipment.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Cashier

Taco Bueno
10.2015 - 06.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Crew Member

Taco Bell
08.2014 - 08.2015
  • Counted and handled money, helped customers/customer service, Maintenance, prepped other food, stocked and setup workplace, unloaded shipment.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Education

Bachelor of Arts -

American Military University/American Public University
Charles Town, WV
08.2026

Bachelor of Arts - Journalism

Cameron University
07.2021

Eisenhower High School
Lawton, OK
05.2017

Nursing&Health - Graphic Design

Great Plains Technology Center
2017

Skills

  • Has Great Customer service skills
  • Good with computers
  • Has medical Experience
  • Knows Medical Terminology
  • Had Good communication skills
  • Information Updates
  • B2B Service
  • Till Counting
  • Database Maintenance
  • Technical Direction
  • Service Recommendations
  • High-Volume Environments
  • Spanish Interpreting
  • CRM Systems
  • Revenue Quotas
  • Strong Telephone Etiquette
  • Special Requests
  • Inter-Departmental Collaboration
  • Digital Preservation
  • Revenue Generation
  • Database Research
  • SAP Experience
  • Customer Service and Assistance
  • Client Resolution
  • Online Chat
  • Special Assignments
  • Claims Evaluations
  • Eligibility Determinations
  • Microsoft Office
  • Performance Goals
  • Productivity Standards
  • Database Management
  • Inbound and Outbound Calling
  • Operational Efficiency
  • Corporate Standards
  • Membership Renewals
  • Production Target Management
  • Accurate Recordkeeping
  • Security Administration
  • Store Layouts
  • Parts Replacement
  • Client Needs Assessment
  • Call Volume and Quality Metrics
  • Debt Ratios
  • Membership Inquiries and Renewals
  • Operational Improvements
  • Assigning Projects
  • Policy and Procedure Adherence
  • Order and Refund Processing
  • Educational Feedback
  • Issue and Complaint Resolution
  • Online Systems
  • Complex Product Knowledge
  • Crisis Management
  • Routine Adjustment
  • Calendar Software
  • Revenue Growth
  • Interpretation and Translation Services
  • Tax Law Compliance
  • Call Screening
  • Customer Data Confidentiality
  • Reverse Mortgages
  • Livechat Messaging
  • Calm and Professional Under Pressure
  • Credit Bureau Information
  • Air Freight
  • Document and Records Management
  • Effective Working Relationships
  • Merchandise Orders and Exchanges
  • Sales Report Generation
  • Administrative and Office Support
  • Customer Account Management
  • Business Correspondence
  • Call Volume Analysis
  • Cultural Awareness
  • Business Presentations
  • Clinical Translation
  • Store Organization
  • Oracle EnterpriseOne
  • Materials Movement
  • Product and Service Solutions
  • Investigate Claims
  • Corrective Actions
  • Customer Information Databases
  • Dispute Resolution
  • Loss Prevention Goals Monitoring
  • Performance Feedback
  • Privacy and Confidentiality
  • Communications Strategies
  • Process Transactions
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Price Verifications
  • Accounts Payable and Accounts Receivable
  • Trained in Salesforce
  • Sales and Upselling
  • Sales Quota Achievement

Certification

  • Licensed [CERTIFED NURSING ASSISNAT] - [2016-2017]
  • [Medical Terminology] Training - [2016-2017]
  • [CPR] Training - [2016-2017]

Timeline

Customer service

SITEL
03.2023 - 01.2024

Healthcare Customer Service Representative

UnitedHealth Group
02.2023 - 03.2023

Call Center Representative

City National Bank
09.2020 - 01.2023

Crew Member

Freddy’s Steakburger Custard
07.2019 - 06.2022

Fashion Assistant

K&D STYLES
12.2017 - 07.2019

Crew Member

McDonald’s
11.2016 - 05.2017

Cashier

Taco Bueno
10.2015 - 06.2016

Crew Member

Taco Bell
08.2014 - 08.2015

Bachelor of Arts -

American Military University/American Public University

Bachelor of Arts - Journalism

Cameron University

Eisenhower High School

Nursing&Health - Graphic Design

Great Plains Technology Center
Asjia BelkHolmes