Asjia Bowens
Memphis,TN
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, adept at enhancing customer satisfaction at Indev Supported Living. Proven expertise in hardware installation and repair, coupled with a commitment to teamwork and collaboration, consistently achieving high first-call resolution rates and effectively managing complex inquiries.
Overview
6
6
years of professional experience
Work History
Computer Technology Repair
Noble Distribution Center
6356 Commerical Dr, Olive Branch
02.2019 - 04.2024
- Displayed a proactive approach with significant personal accountability in all assignments.
- Thrived in dynamic environments, ensuring consistent performance even under pressure.
- Quickly learned new concepts and adjusted strategies to meet evolving demands.
- Balanced teamwork and individual contributions, fostering a collaborative atmosphere.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Healthcare Customer Service Representative
Indev Supported Living
2675 Union Ave Extended Memphis TN
01.2018 - 07.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Call Center Representative
STMMETRY FINANCIAL
204 Whitson Ave, Swannanoa, Nc 28778
08.2018 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Kirby High School
4080 Kirby Pkwy, Memphis TN05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Hardware Installation and Repair (Desktops,Laptops, Peripherals
- Software Installation, Configuration, and Troubleshooting
- Virus and Malware Removal
Accomplishments
Reduced repair turnaround time by 30% by streamlining diagnostic procedures.
Successfully repaired over 200 devices including laptops, desktops, and tablets with a 98% customer satisfaction rate.
Languages
English
Full Professional
Timeline
Computer Technology Repair
Noble Distribution Center
02.2019 - 04.2024
Call Center Representative
STMMETRY FINANCIAL
08.2018 - 03.2019
Healthcare Customer Service Representative
Indev Supported Living
01.2018 - 07.2020
High School Diploma -
Kirby High School