
Versatile, resourceful, and results-driven professional with exceptional qualifications and experience to support customer service activities within diverse businesses and industries. Highly skilled at performing effectively both independently and collaboratively as part of a team within demanding and fast-paced environments to complete projects and tasks while adhering to deadlines and quality standards. Motivated, self-directed, and adept at using excellent interpersonal skills to establish rapport and relationships with customers, co-workers, and management.
● Planned and executed successful fundraising, recruitment, promotional, and community awareness events
● Maintained volunteer reporting, record-keeping and ensured adherence with State and Federal regulations
● Built rapport and relationships with families, volunteers, and staff members to facilitate positive results
● Created and implemented volunteer programs and services in collaboration with other departments
● Developed internship program for developmentally disabled persons to work as office volunteers.
● Managed 150 office and patient-care volunteers
● Effectively recruited volunteers by increasing public awareness through speaking engagements
● Developed volunteer recruitment, interviewing, training and mentoring
● Delegated responsibilities and evaluated volunteer performance in accordance with Joint Commission
Evaluated domestic and international students’ applications, including varied grade
standards and the quality of extra-curricular activities, to determine how they met
Vanderbilt’s requirements for undergraduate admissions, an important process for both
the prospective student and the university.
Fiduciary responsibility for box office and concession revenue of a 27-screen movie theater
with a diverse employee and customer base. Trained, hired and supervised employees.
Troubleshooter for all internal functions of theater, including patron safety.
Fiduciary responsibility for video retail store that earned $1 million in annual revenue with a
diverse employee and customer base. Responsible for all internal store functions, including
hiring, training and supervising employees; merchandising; and inventory control.
Developed cross-promotional campaigns with local businesses and the school system.
Trained prospective managers for other stores in district.