Aslan Sultanov
Irvine,CA
Summary
Operations and logistics professional with international work experience in Europe, Russia, and the United States. Skilled in customer service, inventory management, equipment operation, and logistics coordination. Known for reliability, problem-solving, and the ability to perform efficiently in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Vending Machine Operator
Alternative Vending Service — Lake Forest, CA
Lake Forest, California
04.2021 - 10.2024
- Managed daily operation and maintenance of vending machines across multiple locations
- Monitored inventory levels and restocked products to ensure optimal product availability
- Collected payments and maintained accurate financial records
- Identified and resolved machine malfunctions to minimize downtime during service visits
- Cultivated strong relationships with location managers and customers to enhance service satisfaction
Costumer support assistance
Teleperformance
Moscow, Russia
05.2018 - 12.2020
- Assisted customers with inquiries and resolved issues, enhancing overall satisfaction.
- Documented customer interactions in the support ticketing system.
- Collaborated with team members to improve service delivery processes.
- Provided product information and guidance to enhance customer understanding.
- Handled escalated complaints with professionalism and empathy, ensuring customer retention.
- Resolved customer complaints in a timely and efficient manner.
- Processed refunds and returns according to company policy, maintaining clear communication with customers throughout the process.
Customer Service Assistant
3x34 — Høje Taastrup, Denmark
Høje Taastrup, Denmark
11.2015 - 08.2017
- Assisted customers with service inquiries and scheduling to ensure timely service delivery
- Maintained accurate documentation and administrative records to support operational efficiency
- Coordinated logistics for moving services to facilitate smooth transitions for customers
- Provided direct customer support and problem resolution
Mover / Logistics Worker
3x34
Copenhagen, Denmark
02.2013 - 11.2015
- Packed and loaded household and commercial goods for safe transportation
- Assembled and installed furniture and equipment to meet customer specifications
- Followed strict safety and transportation procedures
- Coordinated delivery routes and schedules to ensure timely arrivals
Coremaker (Metal Foundry)
Nordsjællands Metalstøberi
Skævinge, Denmark
02.2010 - 10.2012
- Manufactured sand cores for metal casting processes
- Prepared patterns and molds for production
- Inspected finished components for defects and quality standards
Sales Manager
OOO Elektro-Pult
Grozny, Russia
02.2007 - 09.2009
- Managed sales of electrical equipment and industrial products
- Maintained client relationships and negotiated contracts
- Calculated product pricing and managed order processing
- Coordinated with internal departments to fulfill orders
Grocery Store Assistant
Netto ApS
Birkerød, Denmark
12.2003 - 06.2007
- Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience
- Processed customer purchases, ensuring accurate transactions and efficient service
- Managed inventory and stocked shelves to maintain product availability and store organization
Education
Bachelor's Degree — Economics - Economics
Moscow Institute of Economics
Moscow06-2018
Skills
- Equipment Operation
- Machine troubleshooting
- Equipment maintenance
- Routine maintenance
- Technical diagnostics
- Inventory Management
- Logistics management
- Route Planning
- Route optimization
- Cash handling
- Customer Service
- Customer relationship management
- Sales & Client Relations
- Problem Solving
- Cost estimation
- Active listening
- Inventory management
Languages
Danish
Native/ Bilingual
Russian
Native/ Bilingual
Chechen
Native/ Bilingual
English
Full Professional
Arabic
Elementary
Timeline
Vending Machine Operator
Alternative Vending Service — Lake Forest, CA
04.2021 - 10.2024
Costumer support assistance
Teleperformance
05.2018 - 12.2020
Customer Service Assistant
3x34 — Høje Taastrup, Denmark
11.2015 - 08.2017
Mover / Logistics Worker
3x34
02.2013 - 11.2015
Coremaker (Metal Foundry)
Nordsjællands Metalstøberi
02.2010 - 10.2012
Sales Manager
OOO Elektro-Pult
02.2007 - 09.2009
Grocery Store Assistant
Netto ApS
12.2003 - 06.2007
Bachelor's Degree — Economics - Economics
Moscow Institute of Economics