Aslan Valliant
Darby,MT
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Safety compliance. Easily steps into any foodservice role with ease. Over 2 years of fine dining service experience. Excellent communication skills.
Overview
19
19
years of professional experience
Work History
Fine Dining Server
Triple Creek Ranch Relais & Chateaux
05.2023 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Wine Bar Manager, Event Coordinator/Planning
Tasting By The Sea
05.2020 - 12.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 80% improvement over prior onboarding process.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, and musicians for events.
- Reviewed event bills to confirm accuracy and approve payment.
Event Coordinator/Planning/Hospitality Manager
Jenner Inn
03.2020 - 12.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated florists, photographers, and musicians for events.
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
Shift Supervisor/Lead Server
Rivers Inn Restaurant
08.2020 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Licensed Pharmacy Technician
Costco
01.2010 - 12.2013
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Licensed Pharmacy Technician
CVS Pharmacy
09.2008 - 06.2010
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
Guest Services Manager
Target
01.2009 - 08.2009
- Created and delivered effective training materials and courses.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Monitored staff training, scheduling and shift changes.
- Attended to customer needs, responding to questions, complaints and escalations.
- Understood and implemented safety and emergency procedures.
Bar Manager/Server
Cassidy’s Restaurant
08.2007 - 11.2008
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Restaurant Manager
Applebees
10.2006 - 07.2007
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Tasting Room Manager
Dobra Zemja Winery
09.2004 - 08.2006
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
LeTourneau University
Longview, TX06.1981
Skills
- Retail training
- Licensed pharmacy technician
- Customer service relations
- Adaptable and Flexible
- Restaurant training
- Excellent verbal and written communication skills
- Safe Food Handling
- Hosting Functions
- Conflict Resolution
- CPR certified
- Alcoholic beverage compliance training
- Luxury Experience Management
- Ability to Lift 30 Pounds
- Cool Under Pressure
- Safety Training
- Quality Assurance and Control
- Patient Confidentiality
- Pharmacy Records Management
- Medicare and Medicaid Processes
- Payment Processing
Additional Information
CPR certified
Montana Alcohol Server certification
Licensed Pharmacy Technician
Timeline
Fine Dining Server
Triple Creek Ranch Relais & Chateaux
05.2023 - Current
Shift Supervisor/Lead Server
Rivers Inn Restaurant
08.2020 - 11.2022
Wine Bar Manager, Event Coordinator/Planning
Tasting By The Sea
05.2020 - 12.2022
Event Coordinator/Planning/Hospitality Manager
Jenner Inn
03.2020 - 12.2022
Licensed Pharmacy Technician
Costco
01.2010 - 12.2013
Guest Services Manager
Target
01.2009 - 08.2009
Licensed Pharmacy Technician
CVS Pharmacy
09.2008 - 06.2010
Bar Manager/Server
Cassidy’s Restaurant
08.2007 - 11.2008
Assistant Restaurant Manager
Applebees
10.2006 - 07.2007
Tasting Room Manager
Dobra Zemja Winery
09.2004 - 08.2006
High School Diploma -
LeTourneau University