Paul Detloff
Cincinnati,OH
Overview
1
1
Certification
Work History
TechConnect Student Assistant
UAB Information Technology
03.2023 - Current
- Generated and updated tickets for on-site technician of incoming repair requests and warranty work.
- Recommend services based on customer need.
- Recommend system specifications based on school and major for UAB students.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
Birmingham, AL12.2023
Skills
- Computer Hardware Knowledge
- Microsoft Windows and Office
- Support Ticket System Management
- MacOS/Unix Operating Systems
Certification
- Google IT Support Professional Certificate
- CompTIA A+ Certification (In Progress)
Timeline
TechConnect Student Assistant
UAB Information Technology
03.2023 - Current
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
- Google IT Support Professional Certificate
- CompTIA A+ Certification (In Progress)