Overview
Work History
Education
Skills
Certification
Timeline
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Paul Detloff

Cincinnati,OH

Overview

1
1
Certification

Work History

TechConnect Student Assistant

UAB Information Technology
Birmingham, AL
03.2023 - Current
  • Generated and updated tickets for on-site technician of incoming repair requests and warranty work.
  • Recommend services based on customer need.
  • Recommend system specifications based on school and major for UAB students.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Bachelor of Arts - Computer Science

University of Alabama At Birmingham
Birmingham, AL
12.2023

Skills

  • Computer Hardware Knowledge
  • Microsoft Windows and Office
  • Support Ticket System Management
  • MacOS/Unix Operating Systems

Certification

  • Google IT Support Professional Certificate
  • CompTIA A+ Certification (In Progress)

Timeline

TechConnect Student Assistant

UAB Information Technology
03.2023 - Current

Bachelor of Arts - Computer Science

University of Alabama At Birmingham
  • Google IT Support Professional Certificate
  • CompTIA A+ Certification (In Progress)

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Paul Detloff