Summary
Overview
Work History
Education
Skills
Timeline
Generic
Asley Conner

Asley Conner

Winchester,KY

Summary

Proven Customer Service Representative at Pearl Interactive Network, adept in critical thinking and active listening, significantly enhanced customer loyalty through empathetic conflict resolution and skilled communication. Trained in data entry, I excelled in fast-paced environments, achieving high customer satisfaction and retention rates without compromising quality.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pearl Interactive Network
09.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Housekeeper

Healthcare Services Group
08.2021 - 09.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.

Factory Assembler

Valeo
03.2019 - 08.2020
  • Enhanced product quality through meticulous attention to detail and adherence to company standards.
  • Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Assisted in training new employees, ensuring they quickly adapted to factory operations and processes.
  • Maximized resource utilization by properly disposing of waste materials and maintaining an organized workspace.
  • Boosted team productivity by collaborating closely with colleagues to meet strict deadlines.
  • Adapted quickly to changing demands in the production schedule, demonstrating flexibility in task assignments as needed.

Education

High School Diploma -

George Rogers Clark HS
Winchester
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building
  • Customer relations
  • Customer satisfaction measurement
  • Call management

Timeline

Customer Service Representative

Pearl Interactive Network
09.2024 - 12.2024

Housekeeper

Healthcare Services Group
08.2021 - 09.2024

Factory Assembler

Valeo
03.2019 - 08.2020

High School Diploma -

George Rogers Clark HS
Asley Conner