Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Asli Yildiz

Asli Yildiz

Miami,FL

Summary

Experienced MIT (Manager in Training) with a strong background in guest services, front office operations, and public relations. Skilled in training staff, enhancing customer service, and leading teams to deliver exceptional guest experiences. Recognized for clear communication, strong teamwork, and effective problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager in Training

The Setai Miami Beach
12.2021 - Current
  • Assisted in daily operations, learning best practices from experienced team members.
  • Supported inventory management, ensuring product availability and accuracy.
  • Collaborated with peers to enhance customer service experiences and resolve issues.
  • Participated in training sessions, gaining knowledge of company policies and procedures.

Customer Service Supervisor

Unifree Duty Free
10.2019 - 07.2021
  • Supervised customer service team, ensuring high-quality support and satisfaction.
  • Developed training programs for new staff, enhancing service delivery and operational efficiency.
  • Implemented process improvements, reducing response times and increasing team productivity.
  • Resolved complex customer issues, providing solutions that fostered loyalty and retention.

Guest Relations Executive

Ibis Hotel
02.2019 - 10.2019


  • Developed and implemented effective communication strategies to address guest inquiries and concerns promptly.
  • Trained and mentored junior staff on best practices for guest engagement and relationship management.
  • Streamlined feedback collection processes, improving response rates and guest insights for service enhancement.

Guest Relations Supervisor – Food & Beverage

Granada Luxury Belek
08.2018 - 02.2019
  • Led the F&B guest relations team to elevate service standards and enhance the overall guest dining experience.
  • Handled complex guest concerns with professionalism, ensuring timely resolution and preserving high satisfaction scores.
  • Developed and executed strategic plans to optimize guest touchpoints, streamline service operations, and support departmental goals.

Guest Relations Supervisor – Food & Beverage

Rixos Hotels
03.2016 - 11.2016
  • Welcomed guests and helped them feel comfortable in the restaurant and other F&B outlets.
  • Supported the team by handling guest requests and sharing them with the right staff.
  • Helped with special guest needs like birthdays, dietary requests, or seating preferences.
  • Made sure guests were happy during their visit and followed up when needed.
  • Made sure guests left satisfied and had a positive experience.

Guest Relations Hostess

Maxx Royal Resorts
05.2013 - 06.2015
  • Facilitated exceptional guest experiences by promptly addressing inquiries and resolving concerns.
  • Coordinated special requests and arrangements to enhance guest satisfaction and loyalty.
  • Implemented feedback mechanisms to gather insights for continuous service improvement.

Education

Bachelor’s Degree in Sociology -

Istanbul University
Istanbul, Turkey
06-2022

Bachelors Degree in Public Relations And Publicity -

Akdeniz University
Antalya, Turkey
06-2014

Skills

  • Staff leadership
  • Account management
  • Staff supervision
  • Customer service
  • Sales techniques
  • Schedule management
  • Customer relationship management (CRM)
  • Computer skills
  • Hiring and training
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Quality management

Accomplishments

    Star Employee Award – LQA, May 2022

    Recognized by a mystery guest for exceptional service and professionalism.

Certification

  • Emotional Intelligence Training Certificate

Istanbul Business Institute, Jun 2020


  • Burnout Syndrome and Management Training

Istanbul Business Institute, Jun 2020


  • Call Center Team Leadership Training Certificate

Istanbul Business Institute, Jun 2020


  • Effective and Clear Speaking Training Certificate

Istanbul Business Institute, May 2020


  • Churn and Customer Retention Management Training

Istanbul Business Institute, Apr 2020


  • Public Relations and Communication Training Certificate

Istanbul Business Institute, Apr 2020


  • Customer Relations and CRM Training

Istanbul Business Institute, Apr 2020


  • Health Certificate

Ministry of National Education (Turkey), Sep 2018


  • Hygiene Training Certificate for Food and Water Sector Workers
    Ministry of National Education (Turkey), May 2016


  • A Trip To Awareness

Maxx Royal Resorts, Jun 2014


  • Bartender

Ministry of National Education (Turkey), Jun 2014


  • Occupational Health and Safety

Maxx Royal Resorst, May 2013

Languages

English
Professional Working
Turkish
Native or Bilingual
Spanish
Elementary
Russian
Elementary

Timeline

Manager in Training

The Setai Miami Beach
12.2021 - Current

Customer Service Supervisor

Unifree Duty Free
10.2019 - 07.2021

Guest Relations Executive

Ibis Hotel
02.2019 - 10.2019

Guest Relations Supervisor – Food & Beverage

Granada Luxury Belek
08.2018 - 02.2019

Guest Relations Supervisor – Food & Beverage

Rixos Hotels
03.2016 - 11.2016

Guest Relations Hostess

Maxx Royal Resorts
05.2013 - 06.2015

Bachelor’s Degree in Sociology -

Istanbul University

Bachelors Degree in Public Relations And Publicity -

Akdeniz University

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