Asli C Ravshan
Summerville,SC
Summary
Dynamic leader with a proven track record at Cafe StoneArt, enhancing customer satisfaction and negotiating favorable supplier agreements. Skilled in strategic planning and relationship building, I excel in driving sales growth and team development. Achieved significant improvements in operational efficiency and market alignment through innovative business development and human resource management strategies.
Overview
7
7
years of professional experience
Work History
Store Owner/Managee
Cafe StoneArt
04.2023 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
Cabin Supervisor
G2 Secured Staff
08.2022 - 04.2023
- Services, sterilize, vacuum and clean aircraft and hubcaps, and jet bridge as needed to include cleaning lavatories, cabin, cockpit and restocking items, trash and waste disposal as needed.
- Coordinates staff and delegates work procedures of the interior aircraft crew cleaning.
- Encourage, build trust and respect among team members, while motivating staff, individually and as group.
- Monitor all aspects of cleaning the aircraft and performing a security check.
- Comply with all FAA, TSA security requirements of air carrier.
- Contact employee with daily schedule changes, communicate scheduling needs and policy updates.
- .
Maintained clean and well-organized procedures to avoid violations or unnecessary work delays. - Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflow to meet daily demands.
Sales Lead and Marketing Specialist
Views Atl
10.2021 - 06.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Lead/ Marketing Specialist
Elevation Academy INC
07.2021 - 10.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Manager
Enigma Mediterranean Restaurant
04.2020 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Little İstanbul
03.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Dispatcher
KOVA Traslortation INC
11.2019 - 01.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Hostess
Ritz Diner
07.2018 - 01.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Home Department Supervisor
TJX Companies
08.2017 - 08.2018
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated special events in the home department, attracting new customers and increasing brand awareness.
- Developed a productive team of associates through effective coaching, mentoring, and performance evaluations.
- Maintained consistent communication with vendors to ensure timely delivery of products while negotiating optimal pricing agreements.
- Oversaw visual merchandising projects for seasonal transitions, resulting in increased foot traffic and sales.
- Ensured compliance with company policies and procedures, maintaining a safe working environment for all employees.
- Reduced out-of-stock occurrences through diligent monitoring of inventory levels and proactive replenishment efforts.
- Improved employee retention rates by recognizing achievements and offering growth opportunities within the department.
Education
Bachelors - Journalism, Criminal Justice
Temple University
Philadelphia, PA06.2022
Skills
Relationship building
Profit and Loss
Budgeting
Strategic planning
Negotiation
Business Development
Investor relations
Verbal and written communication
Partnership development
Marketing
Consulting
Business planning
Operations management
Human Resource Management
Business launch
Budget development
Client Service
Staff Management
Coaching and mentoring
Employee reviews
Staff training/development
Recruitment
Employee scheduling
Languages
Turkish, English, Russian, Persian, Uzbek
Professional Working
Timeline
Store Owner/Managee
Cafe StoneArt
04.2023 - Current
Cabin Supervisor
G2 Secured Staff
08.2022 - 04.2023
Sales Lead and Marketing Specialist
Views Atl
10.2021 - 06.2022
Sales Lead/ Marketing Specialist
Elevation Academy INC
07.2021 - 10.2021
Manager
Enigma Mediterranean Restaurant
04.2020 - 11.2020
Dispatcher
KOVA Traslortation INC
11.2019 - 01.2020
Server
Little İstanbul
03.2019 - 04.2020
Hostess
Ritz Diner
07.2018 - 01.2019
Home Department Supervisor
TJX Companies
08.2017 - 08.2018
Bachelors - Journalism, Criminal Justice
Temple University
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